Parking Operations Manager - Revenue, CX & Growth

Reimagined-Parking; Minneapolis (MN); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Generous Paid Time Off

Comprehensive Health Plans

Life and Disability Insurance

401(k) Plan

Employee Assistance Program

Parental and Caregiver Leave

Job summary

Reimagined-Parking in Minneapolis is seeking an Operations Manager to lead parking operations across locations. You will drive customer service excellence, oversee personnel, and analyze location profitability while guiding revenue-generating and business development efforts.

The role requires strong leadership, client relationship management, and the ability to develop teams. You will coordinate marketing, events, and daily operations to ensure superior customer experiences and sustainable

Qualifications

• Bachelor's degree in Business Administration, Management, or a related field.
• Proven experience in the parking management industry with a minimum of 5 years in a leadership role.
• Strong focus on customer service and client satisfaction.
• Proficient in location profit and loss analysis.
• Demonstrated experience in revenue generation and direct marketing.
• Event management experience is a plus.
• Client relationship management skills.
• Business development and strategic thinking abilities.
• Leadership and team-building skills.

Responsibilities

• Exceptional Customer Service: Ensure an exceptional and seamless customer experience for every parker.
• Personnel Management: Recruit, train, and develop a high-performing team. Provide leadership and mentorship to staff, setting clear goals and expectations.
• Location Profit and Loss: Analyze financial data for assigned parking locations to make informed decisions regarding budgeting, pricing, and resource allocation. Implement cost-control measures to maximize profitability.
• Revenue Generation: Identify opportunities to increase revenue and implement strategies to achieve revenue goals. This includes pricing strategies, customer acquisition, and cost-effective operations.
• Direct Marketing: Develop and execute marketing campaigns to attract new customers and retain existing ones. Utilize various marketing channels to increase brand visibility
• Event Management: Coordinate parking logistics for special events and venues. Ensure seamless operations during high-traffic periods.
• Client Management: Maintain excellent relationships with clients, addressing inquiries, and proactively addressing any concerns. Ensure client needs are met and expectations are exceeded.
• Business Development: Identify new business opportunities and partnerships that can drive growth. Expand the client base and explore additional revenue streams.
• Team Development: Foster a culture of professionalism, accountability, and teamwork. Train and develop staff to provide exceptional customer service.

Skills

Leadership

Customer service

P&L analysis

Revenue generation

Direct marketing

Event management

Client relationship management

Business development

Strategic thinking

Team building

Education

Bachelor's degree in Business Administration, Management, or related field

Job description

Reimagined-Parking in Minneapolis is seeking an Operations Manager to lead parking operations across locations. You will drive customer service excellence, oversee personnel, and analyze location profitability while guiding revenue-generating and business development efforts.

The role requires strong leadership, client relationship management, and the ability to develop teams. You will coordinate marketing, events, and daily operations to ensure superior customer experiences and sustainable