Senior Operations Manager, Multi-Site Federal Programs

ASM Research, An Accenture Federal Services Company; Charleston (WV); On-site; USD 71,000 - 154,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company is seeking an Operations Manager – DDLC Support to lead day-to-day delivery across multiple workstreams and locations, ensuring contract requirements, quality, and SLAs are met. This role requires directing scope, schedule, cost, and risks while coordinating with IT, logistics, security, and vendors to optimize operations.

This role demands leadership of a dispersed workforce, management of subcontractors, and adherence to federal contracting

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 8+ years of experience directing IT/operations programs with multi-site delivery.
• Experience managing Federal government contracts or large enterprise programs.
• Experience with subcontractors, vendor relationships and compliance.
• PMI PMP or PgMP certification is required.
• Strong leadership and stakeholder management skills.
• Must hold a current secret security clearance and reside in the United States.

Responsibilities

• Lead day-to-day operations for DDLC task areas, ensuring services meet SLAs and standards.
• Plan, direct, and coordinate project activities including staffing and resource allocation.
• Oversee baselines for cost, schedule, and performance with budgeting and forecasting.
• Coordinate with IT, logistics, security, and other teams to ensure support services.
• Manage subcontractor performance, onboarding, scope, and issue resolution.
• Implement standardized processes and metrics aligned with CMMI Level 3 and Agile.
• Monitor risks, conduct root-cause analysis, and maintain action logs.
• Develop and present operational reports and dashboards to leadership and client.
• Provide leadership to dispersed teams, including performance management and coaching.
• Ensure compliance with corporate policies and client governance, including audits.

Skills

PMP

PgMP

Secret clearance

Leadership

Stakeholder management

Contract management

Multi-site delivery

Dispersed workforce

Education

Bachelor's degree in Business/IT/Operations or equivalent experience

Job description

ASM Research, An Accenture Federal Services Company is seeking an Operations Manager – DDLC Support to lead day-to-day delivery across multiple workstreams and locations, ensuring contract requirements, quality, and SLAs are met. This role requires directing scope, schedule, cost, and risks while coordinating with IT, logistics, security, and vendors to optimize operations.

This role demands leadership of a dispersed workforce, management of subcontractors, and adherence to federal contracting