Strategic Operations Manager: Federal & Multi-Site Delivery

ASM Research, An Accenture Federal Services Company; Des Moines (IA); On-site; USD 71,000 - 154,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company is seeking an Operations Manager – DDLC Support to lead day-to-day delivery operations across multiple workstreams and locations in alignment with contract objectives. You will plan, direct, and coordinate activities, manage scope, schedule, cost, quality, and risks, and partner with IT, logistics, security, and other stakeholders to optimize processes.

You will oversee a dispersed workforce and subcontractors, ensure compliance with federal

Qualifications

• Bachelor’s degree in Business, IT, Operations Management, or equivalent experience.
• 8+ years experience planning and managing IT/ops projects with multi-site delivery.
• Experience with Federal government contracts; budgeting, forecasting, reporting.
• Experience managing subcontractors and vendor relationships.
• Active PMP or PgMP certification.
• Strong leadership and stakeholder management.
• Must hold current secret security clearance and reside in the United States.

Responsibilities

• Lead day-to-day operations for DDLC task areas, ensuring services are delivered on time, within budget, and in accordance with contract, quality, and performance standards across multiple places of performance.
• Plan, direct, and coordinate project and program activities, including work planning, staffing, task assignments, and resource allocation to meet operational goals and SLAs.
• Oversee cost, schedule, and performance baselines for assigned DDLC work, including budgeting, forecasting, reporting, and variance analysis to leadership and the client.
• Coordinate with IT, logistics, security, facilities to ensure infrastructure and support services are in place for seamless operations.
• Manage subcontractor performance, including onboarding, scope definition, deliverable tracking, quality oversight, and issue escalation.
• Implement standardized operational processes, documentation, and metrics aligning with CMMI Level 3, Agile, and company delivery frameworks.
• Monitor operational risks, lead root-cause analysis and corrective actions, maintain risk logs for leadership and client visibility.
• Develop and present operational reports and dashboards on metrics like volume, SLA attainment, and workforce utilization.

Skills

Leadership

Communication

Stakeholder management

Project management

Federal contracting

Security clearance

Education

Bachelor's degree in Business/IT/Operations Management

Tools

PMP/PgMP certification

Job description

ASM Research, An Accenture Federal Services Company is seeking an Operations Manager – DDLC Support to lead day-to-day delivery operations across multiple workstreams and locations in alignment with contract objectives. You will plan, direct, and coordinate activities, manage scope, schedule, cost, quality, and risks, and partner with IT, logistics, security, and other stakeholders to optimize processes.

You will oversee a dispersed workforce and subcontractors, ensure compliance with federal