Senior Operations Manager — Multi-Location & P&L Focus

Greatjob; Grand Rapids (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

Greatjob seeks an Operations Manager to lead day-to-day operations across assigned FDF locations, ensuring profitability, safety, and high-quality service delivery. You will drive performance, oversee budgets, and mentor a team of technicians to meet KPI targets and customer commitments.

The role requires strong business acumen, effective cross-functional collaboration, and a commitment to OTC core values. Travel to sites will be required to support operations and customer needs.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Engineering, or related field preferred; equivalent leadership experience will be considered.
• Minimum of 3 years managing service/industrial operations with P&L accountability.
• Experience in industrial finishing, dispensing, filtration, manufacturing, equipment service preferred.
• Proven ability to lead, develop, and retain high-performing teams.
• Strong financial management, budgeting, labor productivity, and cost-control knowledge.

Responsibilities

• Provide leadership and oversight for assigned locations in line with segment objectives and performance expectations.
• Partner with segment leadership to develop, monitor, and improve KPIs and financial objectives.
• Manage budgets, profitability, labor, and operating expenses for locations.
• Oversee daily service operations including field service, installation, maintenance, repairs, and customer service.
• Drive continuous improvement to operational efficiency, service quality, and customer satisfaction.
• Lead, coach, and develop operational staff and supervisors.
• Collaborate with Sales, Engineering, Service, Supply Chain, HR, and other teams.
• Staffing, workforce planning, scheduling, and resource allocation for demand.
• Maintain strong customer relationships and timely issue resolution.
• Monitor performance, identify risks, and implement corrective actions.
• Promote safety culture and compliance with OSHA and safety standards.

Skills

Leadership

Strategic planning

Financial management

Analytical skills

Communication

Team development

Multi-location oversight

Education

Bachelor's degree in Business Administration / Operations Management

Tools

ERP systems

CRM software

Infor SX.e/FX/MITS

Tour de Force (TDF)

Job description

Greatjob seeks an Operations Manager to lead day-to-day operations across assigned FDF locations, ensuring profitability, safety, and high-quality service delivery. You will drive performance, oversee budgets, and mentor a team of technicians to meet KPI targets and customer commitments.

The role requires strong business acumen, effective cross-functional collaboration, and a commitment to OTC core values. Travel to sites will be required to support operations and customer needs.