Operations MGR-IFM

OTC Industrial Technologies; Grand Rapids (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

Greatjob seeks an Operations Manager to lead day-to-day operations across assigned FDF locations, ensuring profitability, safety, and high-quality service delivery. You will drive performance, oversee budgets, and mentor a team of technicians to meet KPI targets and customer commitments.

The role requires strong business acumen, effective cross-functional collaboration, and a commitment to OTC core values. Travel to sites will be required to support operations and customer needs.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Engineering, or related field preferred; equivalent leadership experience will be considered.
• Minimum of 3 years managing service/industrial operations with P&L accountability.
• Experience in industrial finishing, dispensing, filtration, manufacturing, equipment service preferred.
• Proven ability to lead, develop, and retain high-performing teams.
• Strong financial management, budgeting, labor productivity, and cost-control knowledge.

Responsibilities

• Provide leadership and oversight for assigned locations in line with segment objectives and performance expectations.
• Partner with segment leadership to develop, monitor, and improve KPIs and financial objectives.
• Manage budgets, profitability, labor, and operating expenses for locations.
• Oversee daily service operations including field service, installation, maintenance, repairs, and customer service.
• Drive continuous improvement to operational efficiency, service quality, and customer satisfaction.
• Lead, coach, and develop operational staff and supervisors.
• Collaborate with Sales, Engineering, Service, Supply Chain, HR, and other teams.
• Staffing, workforce planning, scheduling, and resource allocation for demand.
• Maintain strong customer relationships and timely issue resolution.
• Monitor performance, identify risks, and implement corrective actions.
• Promote safety culture and compliance with OSHA and safety standards.

Skills

Leadership

Strategic planning

Financial management

Analytical skills

Communication

Team development

Multi-location oversight

Education

Bachelor's degree in Business Administration / Operations Management

Tools

ERP systems

CRM software

Infor SX.e/FX/MITS

Tour de Force (TDF)

Job description

Position Summary

The Operations Manager is a key member of the FDF leadership team and is responsible for overseeing the day-to-day operations, financial performance, service delivery, and overall effectiveness of assigned locations within the Finishing, Dispensing & Filtration (FDF) Segment.

This position provides leadership and operational oversight to ensure customer satisfaction, profitability, safety, productivity, and continuous improvement. The Operations Manager is accountable for managing operational performance, supporting profit and loss (P&L) objectives, developing high-performing teams, and ensuring the efficient delivery of industrial finishing, dispensing, filtration, and related technical services.

The successful candidate will demonstrate strong business acumen, operational leadership, and the ability to drive results while maintaining OTC's commitment to customer service, employee development, safety, and core values.

Position Responsibilities

• Provide leadership and operational oversight for assigned FDF locations, ensuring alignment with segment objectives, business strategies, and operational performance expectations.
• Partner with FDF segment leadership to develop, implement, monitor, and improve operational best practices, key performance indicators (KPIs), and financial objectives.
• Manage operational budgets, profitability, labor utilization, operating expenses, and P&L performance for assigned locations.
• Oversee daily service operations, including field service, equipment installation, preventive maintenance, repairs, technical support, and customer service activities.
• Support operational activities involving industrial finishing systems, paint application equipment, dispensing technologies, filtration solutions, and related equipment and services.
• Drive continuous improvement initiatives focused on operational efficiency, productivity, service quality, cost management, and customer satisfaction.
• Lead, coach, mentor, and develop operational employees, supervisors, service technicians, and other assigned team members.
• Establish clear performance expectations, monitor employee performance, and promote accountability, professional development, and operational excellence.
• Collaborate with Sales, Engineering, Service, Supply Chain, Human Resources, and other internal teams to support business growth and customer needs.
• Ensure appropriate staffing levels, workforce planning, scheduling, and resource allocation to meet operational and customer demands.
• Maintain strong customer relationships by ensuring timely resolution of service issues, operational challenges, and customer concerns.
• Monitor operational performance, identify potential risks or service disruptions, and implement timely corrective actions.
• Promote and maintain a strong safety culture by ensuring compliance with OTC safety policies, OSHA requirements, and applicable workplace safety standards.
• Oversee equipment, inventory, tools, and operational resources to support efficient service delivery and cost control.
• Prepare, review, and analyze daily, weekly, and monthly operational reports, including financial performance, labor utilization, service productivity, customer satisfaction, and other key metrics.
• Identify opportunities to improve operational processes, increase profitability, strengthen customer retention, and support business expansion.
• Partner with segment leadership on strategic initiatives, operational planning, process standardization, and integration of new business opportunities.
• Demonstrate OTC's core values of Integrity, Achievement, Expertise, Partnership, Investment, and Balance in daily leadership and business decisions.
• Travel to assigned locations, customer facilities, and other OTC locations as business needs require.
• Perform additional duties and responsibilities as assigned.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field preferred; equivalent relevant business and operational leadership experience will be considered.
• Minimum of 3 years of experience managing service operations, industrial operations, or multi-location business activities with financial or P&L accountability.
• Experience in industrial finishing, dispensing, filtration, manufacturing, equipment service, or related industrial technologies preferred.
• Demonstrated ability to lead, develop, and retain high-performing operational teams.
• Strong understanding of financial management, budgeting, labor productivity, cost control, and operational performance metrics.
• Experience implementing continuous improvement initiatives and operational best practices.
• Ability to manage multiple priorities, meet deadlines, and make sound business decisions in a fast-paced environment.
• Strong leadership, communication, organizational, analytical, and problem-solving skills.
• Ability to build effective relationships with customers, employees, cross-functional partners, and senior leadership.
• Proficiency with Microsoft Office applications and experience utilizing ERP, CRM, reporting, and operational management systems.
• Experience with Infor SX.e, FX, MITS, Tour de Force (TDF), or comparable business management systems preferred.
• Willingness and ability to travel as required to support assigned operations.

Key Performance Expectations

• Financial performance, profitability, and cost management.
• Service productivity, technician utilization, and operational efficiency.
• Customer satisfaction, service quality, and customer retention.
• Workplace safety performance and regulatory compliance.
• Employee engagement, development, retention, and accountability.
• Achievement of operational KPIs and continuous improvement objectives.
• Effective collaboration across the FDF Segment and OTC Industrial Technologies.