Operations MGR-IFM

OTC Industrial Technologies; Grand Rapids (MI); On-site; USD 85,000 - 120,000; Full time

Job summary

OTC Industrial Technologies seeks an Operations Manager for the FDF segment to lead day-to-day operations across assigned locations. You will drive profitability, safety, and service quality while developing high-performing teams and implementing best practices in finishing, dispensing, and filtration services.

The role emphasizes strong business acumen, strategic collaboration with segment leadership, and the ability to deliver efficient, customer-focused solutions.

Qualifications

• Bachelor's degree or equivalent leadership experience in operations.
• Minimum of 3 years managing service or industrial operations with P&L accountability.
• Experience in finishing, dispensing, filtration or related industrial tech preferred.
• Proven ability to lead, develop, and retain high-performing teams.
• Strong understanding of budgeting, labor productivity, cost control, and performance metrics.
• Experience driving continuous improvement initiatives.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Excellent leadership, communication, organizational, analytical, and problem-solving skills.
• Ability to build relationships with customers, employees, and senior leadership.
• Proficiency with Microsoft Office and ERP/CRM/reporting systems.
• Willingness to travel to various locations.

Responsibilities

• Provide leadership and oversight for FDF locations, aligning with segment objectives and KPIs.
• Collaborate with segment leadership to implement best practices and financial objectives.
• Manage budgets, profitability, labor, and P&L for locations.
• Oversee field service, installation, preventive maintenance, repairs, and customer service.
• Support operations involving finishing systems, dispensing tech, and filtration solutions.
• Drive continuous improvement for efficiency, service quality, and cost control.
• Lead and develop operational staff, set performance expectations, and ensure accountability.
• Coordinate with Sales, Engineering, Service, Supply Chain, HR, and other teams to meet customer needs.
• Ensure staffing, scheduling, and resource allocation meet demand.
• Maintain customer relationships and timely resolution of service issues.
• Monitor performance, identify risks, and implement corrective actions.
• Promote a strong safety culture and OSHA compliance.
• Oversee equipment, inventory, and tools for cost control and delivery.

Skills

Leadership

Financial acumen

Multi-location mgmt

Operational excellence

Customer focus

ERP experience

Education

Bachelor's degree in Business Administration/related field

Tools

Infor SX.e

FX

MITS

Tour de Force (TDF)

Job description

OTC Industrial Technologies | Finishing, Dispensing & Filtration (FDF) Segment

Position Summary

The Operations Manager is a key member of the FDF leadership team and is responsible for overseeing the day-to-day operations, financial performance, service delivery, and overall effectiveness of assigned locations within the Finishing, Dispensing & Filtration (FDF) Segment.

This position provides leadership and operational oversight to ensure customer satisfaction, profitability, safety, productivity, and continuous improvement. The Operations Manager is accountable for managing operational performance, supporting profit and loss (P&L) objectives, developing high-performing teams, and ensuring the efficient delivery of industrial finishing, dispensing, filtration, and related technical services.

The successful candidate will demonstrate strong business acumen, operational leadership, and the ability to drive results while maintaining OTC's commitment to customer service, employee development, safety, and core values.

Position Responsibilities

• Provide leadership and operational oversight for assigned FDF locations, ensuring alignment with segment objectives, business strategies, and operational performance expectations.
• Partner with FDF segment leadership to develop, implement, monitor, and improve operational best practices, key performance indicators (KPIs), and financial objectives.
• Manage operational budgets, profitability, labor utilization, operating expenses, and P&L performance for assigned locations.
• Oversee daily service operations, including field service, equipment installation, preventive maintenance, repairs, technical support, and customer service activities.
• Support operational activities involving industrial finishing systems, paint application equipment, dispensing technologies, filtration solutions, and related equipment and services.
• Drive continuous improvement initiatives focused on operational efficiency, productivity, service quality, cost management, and customer satisfaction.
• Lead, coach, mentor, and develop operational employees, supervisors, service technicians, and other assigned team members.
• Establish clear performance expectations, monitor employee performance, and promote accountability, professional development, and operational excellence.
• Collaborate with Sales, Engineering, Service, Supply Chain, Human Resources, and other internal teams to support business growth and customer needs.
• Ensure appropriate staffing levels, workforce planning, scheduling, and resource allocation to meet operational and customer demands.
• Maintain strong customer relationships by ensuring timely resolution of service issues, operational challenges, and customer concerns.
• Monitor operational performance, identify potential risks or service disruptions, and implement timely corrective actions.
• Promote and maintain a strong safety culture by ensuring compliance with OTC safety policies, OSHA requirements, and applicable workplace safety standards.
• Oversee equipment, inventory, tools, and operational resources to support efficient service delivery and cost control.
• Prepare, review, and analyze daily, weekly, and monthly operational reports, including financial performance, labor utilization, service productivity, customer satisfaction, and other key metrics.
• Identify opportunities to improve operational processes, increase profitability, strengthen customer retention, and support business expansion.
• Partner with segment leadership on strategic initiatives, operational planning, process standardization, and integration of new business opportunities.
• Demonstrate OTC's core values of Integrity, Achievement, Expertise, Partnership, Investment, and Balance in daily leadership and business decisions.
• Travel to assigned locations, customer facilities, and other OTC locations as business needs require.
• Perform additional duties and responsibilities as assigned.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field preferred; equivalent relevant business and operational leadership experience will be considered.
• Minimum of 3 years of experience managing service operations, industrial operations, or multi-location business activities with financial or P&L accountability.
• Experience in industrial finishing, dispensing, filtration, manufacturing, equipment service, or related industrial technologies preferred.
• Demonstrated ability to lead, develop, and retain high-performing operational teams.
• Strong understanding of financial management, budgeting, labor productivity, cost control, and operational performance metrics.
• Experience implementing continuous improvement initiatives and operational best practices.
• Ability to manage multiple priorities, meet deadlines, and make sound business decisions in a fast-paced environment.
• Strong leadership, communication, organizational, analytical, and problem-solving skills.
• Ability to build effective relationships with customers, employees, cross-functional partners, and senior leadership.
• Proficiency with Microsoft Office applications and experience utilizing ERP, CRM, reporting, and operational management systems.
• Experience with Infor SX.e, FX, MITS, Tour de Force (TDF), or comparable business management systems preferred.
• Willingness and ability to travel as required to support assigned operations.

Key Performance Expectations

• Financial performance, profitability, and cost management.
• Service productivity, technician utilization, and operational efficiency.
• Customer satisfaction, service quality, and customer retention.
• Workplace safety performance and regulatory compliance.
• Employee engagement, development, retention, and accountability.
• Achievement of operational KPIs and continuous improvement objectives.
• Effective collaboration across the FDF Segment and OTC Industrial Technologies.