Regional Operations Leader: Multi-Site & P&L

Metropolis Technologies; Waukesha (WI); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Office-first collaboration

Job summary

Metropolis Technologies seeks an experienced Regional Manager, Operations to lead day-to-day multi-site execution and regional P&L ownership. You will translate high-level goals into disciplined ground operations, ensuring safety, cleanliness, and high system uptime.

You’ll recruit and develop teams, drive EBITDA performance, and partner with Revenue teams to scale market expansion. A strong focus on CSAT/NPS and operator training is required.

Qualifications

• Multi-unit operational leadership experience across distributed facilities or retail/hospitality operations.
• Full P&L and EBITDA accountability with budgeting and labor optimization.
• Experience managing field supervisors, managers, and frontline staff; unionized labor a plus.
• Fluent with data dashboards, BI tools, and KPIs to drive root-cause fixes.
• Strong stakeholder communication with real estate partners or asset owners.
• Valid state driver's license and willingness to travel regionally.

Responsibilities

• Oversee daily multi-site operations across the region, ensuring service delivery and safety.
• Own regional P&L, lead budgeting, reforecasts, and labor efficiency modeling.
• Monitor dashboards to optimize visit coverage and GPV compliance; address anomalies.
• Recruit, coach, and retain operations teams; manage labor relations as needed.
• Ensure high customer/member satisfaction and manage critical escalations.
• Collaborate with Revenue & Growth teams during new deals and handoffs.

Skills

Multi-unit operational leadership

P&L ownership

Budget management

Labor relations

Data dashboards

Education

Bachelor's degree in Business Administration, Operations Management, Finance, or related field

Tools

Salesforce

Tableau

Looker

Job description

Metropolis Technologies seeks an experienced Regional Manager, Operations to lead day-to-day multi-site execution and regional P&L ownership. You will translate high-level goals into disciplined ground operations, ensuring safety, cleanliness, and high system uptime.

You’ll recruit and develop teams, drive EBITDA performance, and partner with Revenue teams to scale market expansion. A strong focus on CSAT/NPS and operator training is required.