FDF Operations Leader — Profit & Service Excellence

OTC Industrial; Grand Rapids (MI); On-site; USD 85,000 - 120,000; Full time

Job summary

OTC Industrial Technologies seeks an Operations Manager for the FDF segment to lead day-to-day operations across assigned locations. You will drive profitability, safety, and service quality while developing high-performing teams and implementing best practices in finishing, dispensing, and filtration services.

The role emphasizes strong business acumen, strategic collaboration with segment leadership, and the ability to deliver efficient, customer-focused solutions.

Qualifications

• Bachelor's degree or equivalent leadership experience in operations.
• Minimum of 3 years managing service or industrial operations with P&L accountability.
• Experience in finishing, dispensing, filtration or related industrial tech preferred.
• Proven ability to lead, develop, and retain high-performing teams.
• Strong understanding of budgeting, labor productivity, cost control, and performance metrics.
• Experience driving continuous improvement initiatives.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Excellent leadership, communication, organizational, analytical, and problem-solving skills.
• Ability to build relationships with customers, employees, and senior leadership.
• Proficiency with Microsoft Office and ERP/CRM/reporting systems.
• Willingness to travel to various locations.

Responsibilities

• Provide leadership and oversight for FDF locations, aligning with segment objectives and KPIs.
• Collaborate with segment leadership to implement best practices and financial objectives.
• Manage budgets, profitability, labor, and P&L for locations.
• Oversee field service, installation, preventive maintenance, repairs, and customer service.
• Support operations involving finishing systems, dispensing tech, and filtration solutions.
• Drive continuous improvement for efficiency, service quality, and cost control.
• Lead and develop operational staff, set performance expectations, and ensure accountability.
• Coordinate with Sales, Engineering, Service, Supply Chain, HR, and other teams to meet customer needs.
• Ensure staffing, scheduling, and resource allocation meet demand.
• Maintain customer relationships and timely resolution of service issues.
• Monitor performance, identify risks, and implement corrective actions.
• Promote a strong safety culture and OSHA compliance.
• Oversee equipment, inventory, and tools for cost control and delivery.

Skills

Leadership

Financial acumen

Multi-location mgmt

Operational excellence

Customer focus

ERP experience

Education

Bachelor's degree in Business Administration/related field

Tools

Infor SX.e

FX

MITS

Tour de Force (TDF)

Job description

OTC Industrial Technologies seeks an Operations Manager for the FDF segment to lead day-to-day operations across assigned locations. You will drive profitability, safety, and service quality while developing high-performing teams and implementing best practices in finishing, dispensing, and filtration services.

The role emphasizes strong business acumen, strategic collaboration with segment leadership, and the ability to deliver efficient, customer-focused solutions.