Senior Operations Manager, Luxe Vetting (Fully Remote)

Airbnb; United States; Remote; USD 140,000 - 200,000; Full time

Job summary

Airbnb Luxe is a curated category of 9,000+ vetted high-end homes. As Senior Operations Manager, you will own Luxe's new listing onboarding process end-to-end and partner cross-functionally to hit growth targets. You will lead initiatives across Sales and operations to drive streamlined onboarding and scalable success.

You will track performance, optimize the onboarding funnel, and manage budgets and vendors to ensure timely, quality listings and revenue growth for Airbnb Luxe.

Qualifications

• 8+ years of experience in program/operations management, sales or revenue operations, or supply chain operations.
• Proven track record owning a pipeline or funnel end-to-end, with budget and vendor accountability.
• Strong analytical and problem-solving skills, with advanced data analytics (SQL) and Salesforce expertise.

Responsibilities

• Own Luxe's new listing onboarding process end-to-end.
• Build acquisition and onboarding approaches with Sales and cross-functional teams.
• Track key metrics, diagnose performance slips, and pull levers to get back on track.

Skills

Analytical thinking

Problem-solving

Budget responsibility

Vendor management

Tools

Salesforce

SQL

Job description

• The Homes Enterprise team ensures Airbnb's supply engine runs efficiently and intelligently.
• The Luxe Vetting team defines the quality bar and converts high-potential listings into Luxe.

The Difference You Will Make:

• Airbnb Luxe is a curated category of 9,000+ vetted high-end homes.
• As Senior Operations Manager, you will own Luxe's new listing onboarding process end-to-end.
• You will partner cross-functionally to hit growth targets and take on cross-team programs.

A Typical Day:

• Own and continuously improve end-to-end onboarding operations.
• Build acquisition and onboarding approaches with Sales and cross-functional teams.
• Track key metrics, diagnose performance slips, and pull levers to get back on track.

Your Expertise:

• 8+ years of experience in program/operations management, sales or revenue operations, or supply chain operations.
• Proven track record owning a pipeline or funnel end-to-end, with budget and vendor accountability.
• Strong analytical and problem-solving skills, with advanced data analytics (SQL) and Salesforce expertise.

Airbnb

Airbnb is a global travel marketplace that connects hosts offering unique stays and experiences with guests seeking authentic travel. With over 5 million hosts and more than 2 billion guest arrivals worldwide, Airbnb fosters a culture of inclusion and belonging.