Senior Luxe Onboarding & Ops Manager - Remote Canada

Airbnb; San Francisco (CA); A distancia; CAD 122.000 - 128.000; Jornada completa

Descripción de la vacante

Airbnb Luxe is seeking a Senior Operations Manager to own Luxe's new listing onboarding process end-to-end, building acquisition and onboarding motions to bring new supply online and partnering across Sales, Product, and technical teams. You’ll keep the pipeline healthy and drive cross-functional programs to hit growth targets.

This Canada-based, remote-eligible role focuses on scalable processes, tooling, and budgets, with opportunities to lead cross-team initiatives.

Formación

• 8+ years of experience in program/operations management or related fields.
• Strong analytical and problem-solving skills with data-driven decision making.
• Hands-on Salesforce experience including dashboards/reports.
• Ability to navigate a matrixed org and partner across Sales, Product and tech.

Responsabilidades

• Own and continuously improve end-to-end onboarding operations to meet the pace and quality the business requires.
• Build and run new listing acquisition and onboarding approaches in partnership with Sales and other cross-functional teams.
• Identify and close gaps in tooling and process so the team runs on durable systems rather than manual workarounds.
• Manage program budgets and vendor relationships, including selecting external partners as needed.
• Drive shared programs with peer leads from planning through execution, taking on new projects as team priorities evolve.
• Represent the team in internal team meetings, cross-functional forums, and leadership settings as needed.
• Track the key metrics for your programs, diagnose the drivers when performance slips, and identify and pull the levers to get back on track.

Conocimientos

Experience

Analytics

Salesforce

Cross-functional

Communication

Org. skills

Herramientas

SQL

Descripción del empleo

Airbnb Luxe is seeking a Senior Operations Manager to own Luxe's new listing onboarding process end-to-end, building acquisition and onboarding motions to bring new supply online and partnering across Sales, Product, and technical teams. You’ll keep the pipeline healthy and drive cross-functional programs to hit growth targets.

This Canada-based, remote-eligible role focuses on scalable processes, tooling, and budgets, with opportunities to lead cross-team initiatives.