Hospitality Operations Manager — Guest Experience Leader

Dave & Buster's Management Corporation, Inc.; Dallas (TX); Vor Ort; USD 65.000 - 76.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Quarterly bonus program

Health, Dental, Vision

Long & Short-term Disability

Employee Assistance Program

401K matching plan

FREE food

FREE gameplay

Growth opportunities

Equal Opportunity Employer

Zusammenfassung

Dave & Buster's Management Corporation, Inc. is seeking a Senior Manager to provide leadership, supervision, and direction on strategic initiatives and operating standards under the General Manager.

You will thrive in a fast-paced restaurant/entertainment environment, inspire the team, and drive guest satisfaction while overseeing costs and labor. Weekend, night, and holiday coverage is expected.

Qualifikationen

• 5+ years of Restaurant/Hospitality experience.
• Proficient in managing COGS and labor.
• Strong business acumen.
• Ability to lead a team to create a memorable guest experience.
• The ability to work weekends, nights and holidays.
• Not afraid to work in a fast-paced, noisy environment with distracting conditions.

Aufgaben

• Promote positive team member relations, delegating managerial duties and maintaining high staff morale.
• Analyze financial reports and develop action plans to grow revenue and control costs to meet budgets.
• Ensure execution of staff training programs.
• Ensure staffing levels and management coverage meet business needs and maximize guest experience.
• Deliver an unparalleled guest experience through food, drinks, and games.
• Maintain a safe and secure environment for all guests and staff.
• Continuously improve operational execution through adherence to standards and procedures.

Kenntnisse

Restaurant/Hospitality experience

COGS & labor management

Business acumen

Team leadership

Guest experience improvement

Jobbeschreibung

Dave & Buster's Management Corporation, Inc. is seeking a Senior Manager to provide leadership, supervision, and direction on strategic initiatives and operating standards under the General Manager.

You will thrive in a fast-paced restaurant/entertainment environment, inspire the team, and drive guest satisfaction while overseeing costs and labor. Weekend, night, and holiday coverage is expected.