Senior Operations Manager, Field Services & Installations

Mitel (Delaware) Inc; Phoenix (AZ); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Matching Plan

Paid time off

Employee Assistance Program

Job summary

Mitel (Delaware) Inc in Phoenix, Arizona is seeking an Operations Manager to oversee installation and service for our customer base. The ideal candidate will lead Field Service Operations and ensure financial and customer satisfaction goals are met.

Responsibilities include managing customer service, financial documents, sales support, and personnel management. Applicants should possess excellent communication skills and knowledge in telecommunications, with a college degree or significant experience.

Mitel offers a comprehensive benefits package, including Medical, Dental, Vision, and more, fostering diversity and inclusion in the workplace.

Qualifications

• Exceptional organizational skills and strong written and verbal communication skills.
• Ability to develop and lead project teams with advanced knowledge of telecommunications.
• Excellent PC skills and a strong desire to be part of a successful team.

Responsibilities

• Directs installation, service, and support processes for the customer base.
• Leads Field Service Operations including Service, Installation, and System Implementation.
• Continuously delivers exemplary customer service and manages resources.

Skills

Organizational skills

Written communication

Verbal communication

Project management

Telecommunications knowledge

Education

College degree or relevant experience

Job description

Mitel (Delaware) Inc in Phoenix, Arizona is seeking an Operations Manager to oversee installation and service for our customer base. The ideal candidate will lead Field Service Operations and ensure financial and customer satisfaction goals are met.

Responsibilities include managing customer service, financial documents, sales support, and personnel management. Applicants should possess excellent communication skills and knowledge in telecommunications, with a college degree or significant experience.

Mitel offers a comprehensive benefits package, including Medical, Dental, Vision, and more, fostering diversity and inclusion in the workplace.