Senior Operations Manager, Field Services & Installations

Mitel (Delaware) Inc; Des Moines (IA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Affordable Medical Insurance

Matching 401(k) plan

Paid time off

Employee Assistance Program

Job summary

Mitel (Delaware) Inc is looking for an Operations Manager in Des Moines, Iowa, to lead installation and support processes within a global framework. The role demands exceptional leadership skills and experience in telecommunications solutions.

You will ensure customer satisfaction and financial goals by managing technical personnel and handling various operational responsibilities including forecasting and sales support. A comprehensive benefits package is included.

Qualifications

• Exceptional organizational skills and strong written/verbal communication.
• Ability to develop and lead project teams.
• Advanced knowledge of telecommunications solutions, especially VOIP.

Responsibilities

• Direct and oversee installation, services, and support processes.
• Lead the Field Service Operations group to meet financial and customer satisfaction goals.
• Manage customer satisfaction and act on technical support issues.
• Conduct forecasting and analyze financial documents.
• Support sales with pricing and configuration requirements.
• Manage subcontractor payment and performance.

Skills

Organizational skills

Communication skills

Project management

Technical certifications

VOIP telephony

Education

College degree or 4-8 years relevant experience

Job description

Mitel (Delaware) Inc is looking for an Operations Manager in Des Moines, Iowa, to lead installation and support processes within a global framework. The role demands exceptional leadership skills and experience in telecommunications solutions.

You will ensure customer satisfaction and financial goals by managing technical personnel and handling various operational responsibilities including forecasting and sales support. A comprehensive benefits package is included.