Global Field Service Ops Leader - Telecom Solutions

Mitel; Denver (CO); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) matching

Paid time off

Job summary

Mitel is seeking an Operations Manager based in Denver, Colorado to oversee the installation and support processes for its customer base. The ideal candidate will excel in leading technical teams and achieving financial and customer satisfaction goals.

Responsibilities include managing service operations, ensuring customer satisfaction, forecasting resources, and financial management. A college degree or substantial relevant experience is required, along with a strong background in VOIP telephony.

This position offers comprehensive benefits including medical, dental, vision, and a 401(k) matching plan.

Qualifications

• Exceptional organizational skills required.
• Strong written and verbal communication skills a must.
• Ability to develop and lead project teams essential.
• Advanced knowledge of VOIP telephony is necessary.
• Excellent PC skills are essential.

Responsibilities

• Lead the Field Service Operations Group to meet financial goals.
• Ensure exemplary customer satisfaction across services.
• Analyze financial documents for profitability.
• Support sales with pricing and configurations.
• Manage personnel issues including hiring and reviews.

Skills

Organizational skills

Written communication

Verbal communication

Telecommunications solutions knowledge

Project management

Education

College degree or 4-8 years relevant experience

Job description

Mitel is seeking an Operations Manager based in Denver, Colorado to oversee the installation and support processes for its customer base. The ideal candidate will excel in leading technical teams and achieving financial and customer satisfaction goals.

Responsibilities include managing service operations, ensuring customer satisfaction, forecasting resources, and financial management. A college degree or substantial relevant experience is required, along with a strong background in VOIP telephony.

This position offers comprehensive benefits including medical, dental, vision, and a 401(k) matching plan.