Global Field Service Ops Leader - Telecom Solutions

Mitel; Phoenix (AZ); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Affordable Medical, Dental, Vision Insurance

Matching 401(k) plan

Paid time off

Employee Assistance Program

Reward and Recognition Programs

Job summary

Mitel is looking for an Operations Manager in Phoenix, Arizona to lead installation and support processes for its customers. The ideal candidate will demonstrate strong leadership through managing a proficient technical team and meeting financial targets in a customer-focused environment.

This role involves ensuring customer satisfaction, managing staffing and financial resources, overseeing service quality, and supporting sales efforts. The successful applicant will possess exceptional organizational and communication skills alongside a solid background in telecommunications.

Qualifications

• Exceptional organizational skills essential for managing operations.
• Strong written and verbal communication skills required for leadership.
• Advanced knowledge of telecommunications solutions like VOIP necessary.

Responsibilities

• Oversee installation, service, and support processes for customers.
• Lead a team of technical and support personnel to meet financial goals.
• Manage customer satisfaction by acting as an escalation point for issues.
• Forecast necessary resources and manage financial documents for profitability.
• Support Sales and Systems Engineering with pricing and equipment requirements.
• Handle personnel issues including hiring, reviews, and disciplinary actions.

Skills

Organizational skills

Written and verbal communication

Project management

Telecommunications knowledge (VOIP)

PC skills

Education

College degree or 4-8 years of relevant experience

Job description

Mitel is looking for an Operations Manager in Phoenix, Arizona to lead installation and support processes for its customers. The ideal candidate will demonstrate strong leadership through managing a proficient technical team and meeting financial targets in a customer-focused environment.

This role involves ensuring customer satisfaction, managing staffing and financial resources, overseeing service quality, and supporting sales efforts. The successful applicant will possess exceptional organizational and communication skills alongside a solid background in telecommunications.