Senior Operations Manager, Field Services & Installations

Mitel (Delaware) Inc; Chicago (IL); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) matching

Paid time off

Employee Assistance Program

Reward and Recognition Programs

Job summary

Mitel (Delaware) Inc is seeking an Operations Manager to oversee installation and support processes in Chicago, Illinois. The role demands leadership in ensuring customer satisfaction and managing financial goals through effective operations.

The ideal candidate is organized, possesses strong communication skills, and has a solid background in telecommunications, particularly VOIP solutions. The position also includes various management responsibilities including personnel issues and financial audits.

This role comes with comprehensive benefits including medical coverage, 401(k) matching, and paid time off.

Qualifications

• Exceptional organizational skills.
• Strong written and verbal communication skills.
• Ability to develop and lead project teams.
• Advanced knowledge of telecommunications solutions including VOIP.

Responsibilities

• Directs installation, service, and support processes.
• Ensures financial and customer satisfaction goals are met.
• Provides leadership for Field Service Operations.
• Acts as escalation point for customer issues.
• Manages personnel including hiring and reviews.

Skills

Organizational skills

Communication skills

Project management

Telecommunications solutions knowledge

PC skills

Education

College degree or relevant experience

Job description

Mitel (Delaware) Inc is seeking an Operations Manager to oversee installation and support processes in Chicago, Illinois. The role demands leadership in ensuring customer satisfaction and managing financial goals through effective operations.

The ideal candidate is organized, possesses strong communication skills, and has a solid background in telecommunications, particularly VOIP solutions. The position also includes various management responsibilities including personnel issues and financial audits.

This role comes with comprehensive benefits including medical coverage, 401(k) matching, and paid time off.