Global Field Service Ops Leader - Telecom Solutions

Mitel; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Mitel is seeking an Operations Manager in Chicago, Illinois to direct the installation and service processes for its customer base. This role requires leading a team of skilled technical personnel while ensuring the achievement of financial and customer satisfaction goals.

The ideal candidate will possess excellent organizational, communication skills, and telecommunications knowledge. A college degree or relevant experience is essential. We offer a comprehensive benefits package including medical, dental, and a 401(k) plan.

Qualifications

• Exceptional organizational skills are crucial.
• Strong written and verbal communication is required.
• A project management background is advantageous.

Responsibilities

• Directs and oversees installation and service processes.
• Provides leadership for the Field Service Operations Group.
• Analyzes financial documents to ensure profitability.
• Acts as escalation point for customer-related issues.

Skills

Organizational skills

Written and verbal communication

Project management

Telecommunications solutions

Education

College degree or 4-8 years relevant experience

Job description

Mitel is seeking an Operations Manager in Chicago, Illinois to direct the installation and service processes for its customer base. This role requires leading a team of skilled technical personnel while ensuring the achievement of financial and customer satisfaction goals.

The ideal candidate will possess excellent organizational, communication skills, and telecommunications knowledge. A college degree or relevant experience is essential. We offer a comprehensive benefits package including medical, dental, and a 401(k) plan.