Global Field Service Ops Leader - Telecom Solutions

Mitel; Des Moines (IA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Paid Time Off

Employee Assistance Program

Job summary

Mitel is seeking an Operations Manager in Des Moines, Iowa, to oversee installation and support processes, ensuring high customer satisfaction and financial targets.

The ideal candidate will have strong organizational and communication skills, a background in telecommunications, and a college degree or relevant experience. The role includes managing personnel and supporting sales with operational needs.

Mitel offers a comprehensive benefits program including medical, dental, vision, and retirement benefits.

Qualifications

• Exceptional organizational skills.
• Strong written and verbal communication skills.
• Advanced knowledge of VOIP telephony.
• Ability to develop and lead project teams.

Responsibilities

• Direct and oversee installation, service and support processes.
• Manage financial and customer satisfaction goals.
• Provide leadership for the Field Service Operations Group.
• Support sales with pricing and configuration requirements.

Skills

Organizational skills

Written and verbal communication

Project management

Telecommunications knowledge

PC skills

Education

College degree or 4-8 years relevant experience

Job description

Mitel is seeking an Operations Manager in Des Moines, Iowa, to oversee installation and support processes, ensuring high customer satisfaction and financial targets.

The ideal candidate will have strong organizational and communication skills, a background in telecommunications, and a college degree or relevant experience. The role includes managing personnel and supporting sales with operational needs.

Mitel offers a comprehensive benefits program including medical, dental, vision, and retirement benefits.