Senior Operations Manager - Data-Driven Team Leader

Amazon Inc.; Edison (NJ); On-site; USD 91,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC is hiring an Operations Manager in Edison, NJ. You will lead and develop a team of salaried and hourly staff, driving safety, quality, and performance. You will use data-driven decisions to improve productivity and customer delivery reliability.

The role demands managing cross-functional plans with Safety, Engineering, Loss Prevention, and HR, lifting up to 49 pounds, and standing up to 12 hours per shift. Flexible schedule incl. weekends/night shifts may be required.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years Amazon experience.
• Flexibility to work weekends, nights, and/or holidays.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce.
• Lead large-scope projects with site and regional impact.
• Build and execute productivity plans through forecast reviews and load balancing.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, HR to meet objectives.

Skills

Employee management

Performance management

Lean techniques

Problem solving

Analytical skills

Customer service skills

Communication skills

Interpersonal skills

Education

Bachelor's degree or equivalent

Tools

Lean process

Kaizen

Six Sigma

Job description

Amazon.com Services LLC is hiring an Operations Manager in Edison, NJ. You will lead and develop a team of salaried and hourly staff, driving safety, quality, and performance. You will use data-driven decisions to improve productivity and customer delivery reliability.

The role demands managing cross-functional plans with Safety, Engineering, Loss Prevention, and HR, lifting up to 49 pounds, and standing up to 12 hours per shift. Flexible schedule incl. weekends/night shifts may be required.