Senior Operations Leader - Warehouse & Process Excellence

DHL Group; Hagerstown (MD); On-site; USD 72,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Discounted Stock Purchase

401K

Generous PTO

Job summary

DHL Supply Chain in the United States is seeking an Operations Manager II to lead warehouse teams, optimize workflows, and drive cost efficiencies while maintaining safety and quality standards. You will partner with HR and site leadership on hiring, develop productivity metrics, and collaborate with cross-functional teams to ensure timely order fulfillment and high customer satisfaction.

This role offers a comprehensive benefits package and a culture of teamwork, continuous improvement, and

Qualifications

• Bachelor's degree or equivalent experience.
• 1+ years logistics industry experience.
• 2+ years supervisory or management experience.
• P&L management, objective setting, and project management experience preferred.

Responsibilities

• Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging.
• Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency.
• Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.
• Compile comprehensive reports on KPIs, including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts.
• Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.
• Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors. Provide valuable input and recommendations to support the selection of top talent that aligns with the organization's values, culture, and job requirements.
• Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding their expectations.
• Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction.

Education

Bachelor's degree or equivalent experience

Job description

DHL Supply Chain in the United States is seeking an Operations Manager II to lead warehouse teams, optimize workflows, and drive cost efficiencies while maintaining safety and quality standards. You will partner with HR and site leadership on hiring, develop productivity metrics, and collaborate with cross-functional teams to ensure timely order fulfillment and high customer satisfaction.

This role offers a comprehensive benefits package and a culture of teamwork, continuous improvement, and