Senior Operations Leader: Strategy, Budget & People

Amazon.com Services LLC; Dallas (TX); On-site; USD 135,000 - 183,000; Full time

Job summary

Amazon.com Services LLC in Dallas, TX is seeking a Senior Operations Manager to drive operational excellence across inbound and outbound networks. You will lead a dynamic team of Operations and Area Managers, mentor leaders, manage the budget, and deliver on safety, productivity, and customer experience goals.

Bachelor's degree or 2+ years of equivalent experience is required. You will collaborate with HR, Finance, Maintenance Engineering, Safety, and IT to secure resources for strategic

Qualifications

• Bachelor's degree or equivalent, or 2+ years of equivalent experience

Responsibilities

• Owns and delivers the operational budget for the functional area, including safety, productivity, financial and labor planning, and operational goals for outbound or inbound operations
• Provides strategic long-term planning (3, 6, and 12 months) including labor planning, rate forecasting, and peak season planning
• Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; leverages Leaders to solicit ideas and address challenges
• Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings
• Establishes objectives and metrics for safety, quality, productivity, and customer experience
• Sets goals and expectations for Operations and Area Managers; measures performance and provides feedback
• Mentors and develops leaders and staff
• Participates in recruiting to identify and evaluate candidates for promotion and hire
• Works with HR, Finance, Maintenance Engineering, Safety, IT and other leaders to secure resources for projects and initiatives

Skills

Leadership

People management

Budget management

Strategic planning

Education

Bachelor's degree or equivalent

Job description

Amazon.com Services LLC in Dallas, TX is seeking a Senior Operations Manager to drive operational excellence across inbound and outbound networks. You will lead a dynamic team of Operations and Area Managers, mentor leaders, manage the budget, and deliver on safety, productivity, and customer experience goals.

Bachelor's degree or 2+ years of equivalent experience is required. You will collaborate with HR, Finance, Maintenance Engineering, Safety, and IT to secure resources for strategic