Senior Operations Leader — Strategy, People & Efficiency

Amazon.com Services LLC; Hagerstown (MD); On-site; USD 120,000 - 160,000; Full time

Job summary

Amazon.com Services LLC in Hagerstown, MD is seeking a Senior Operations Manager to oversee the Sort Center's operations, lead a team of Operations and Area Managers, and drive safety, productivity, and customer experience.

You will balance strategy and execution, manage budgets, labor planning, and peak season planning, while collaborating with HR, Finance, Maintenance Engineering, Safety, IT and other leaders to drive continuous improvement and cost efficiency.

Qualifications

• A completed Bachelor’s Degree from an accredited university.
• Direct management experience, including a salaried workforce, in a manufacturing, production, distribution, or logistics environment.
• Experience with performance metrics, process improvement, and Lean methodologies.
• Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations.
• Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays.

Responsibilities

• Owns and delivers the operational budget for functional area, including safety, productivity, financial and labor planning, and operational goals for outbound, or inbound operations.
• Responsible for providing strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning.
• Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact.
• Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings.
• Establishes objectives and metrics for safety, quality, productivity, and customer experience.
• Sets clear goals and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds leaders accountable.
• Mentors and develops leaders and staff.
• Participates in recruiting to identify and evaluate associates and internal/external candidates for promotion and hire.
• Works closely with support staff (HR, Finance, Maintenance Engineering, Safety, IT and other leaders) to build and secure support and resources for projects and initiatives.

Education

Bachelor's Degree

Job description

Amazon.com Services LLC in Hagerstown, MD is seeking a Senior Operations Manager to oversee the Sort Center's operations, lead a team of Operations and Area Managers, and drive safety, productivity, and customer experience.

You will balance strategy and execution, manage budgets, labor planning, and peak season planning, while collaborating with HR, Finance, Maintenance Engineering, Safety, IT and other leaders to drive continuous improvement and cost efficiency.