Sr. Operations Manager

Amazon.com Services LLC; Dallas (TX); On-site; USD 135,000 - 183,000; Full time

Job summary

Amazon.com Services LLC in Dallas, TX is seeking a Senior Operations Manager to drive operational excellence across inbound and outbound networks. You will lead a dynamic team of Operations and Area Managers, mentor leaders, manage the budget, and deliver on safety, productivity, and customer experience goals.

Bachelor's degree or 2+ years of equivalent experience is required. You will collaborate with HR, Finance, Maintenance Engineering, Safety, and IT to secure resources for strategic

Qualifications

• Bachelor's degree or equivalent, or 2+ years of equivalent experience

Responsibilities

• Owns and delivers the operational budget for the functional area, including safety, productivity, financial and labor planning, and operational goals for outbound or inbound operations
• Provides strategic long-term planning (3, 6, and 12 months) including labor planning, rate forecasting, and peak season planning
• Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; leverages Leaders to solicit ideas and address challenges
• Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings
• Establishes objectives and metrics for safety, quality, productivity, and customer experience
• Sets goals and expectations for Operations and Area Managers; measures performance and provides feedback
• Mentors and develops leaders and staff
• Participates in recruiting to identify and evaluate candidates for promotion and hire
• Works with HR, Finance, Maintenance Engineering, Safety, IT and other leaders to secure resources for projects and initiatives

Skills

Leadership

People management

Budget management

Strategic planning

Education

Bachelor's degree or equivalent

Job description

*NOTE: This is for the SSD-DC HTX3*

Our Senior Operations Managers play a crucial role in exceeding expectations and providing a superb customer experience; critical to Amazon's success which is built on a foundation of customer obsession, and innovation. This position is a multi-faceted role requiring the ability to balance strategy and execution. The Senior Operations Manager is responsible for all aspects of the operations including, people management and development, process, and meeting or exceeding the expectations and promise made to our customers. You will lead a dynamic team of Operations and Area Managers to achieve operational excellence through coaching and mentoring the team; driving employee engagement, and building leadership bench strength.

Strategic Responsibilities & Deliverables

• Owns and delivers the operational budget for functional area, including safety, productivity, financial and labor planning, and operational goals for outbound, or inbound operations
• Responsible for providing strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning
• Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact. Effectively leverages the Operations and Area Managers to solicit ideas and understand problems and challenges in the building.
• Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings.
• Establishes objectives and metrics for safety, quality, productivity, and customer experience
• Sets clear goals and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds leaders accountable
• Mentors and develops leaders and staff
• Participates in recruiting to identify and evaluate associates and internal/external candidates for promotion and hire.
• Works closely with support staff (HR, Finance, Maintenance Engineering, Safety, IT and other leaders) to build and secure support and resources for projects and initiatives

Additional Job Elements

• Lift and move totes up to 49 pounds each
• Regular bending, lifting, stretching and reaching both below the waist and above the head
• Must be able to stand/walk for up to 10-12 hours
• Should be able to work in environments with variable noise levels, lighting conditions and temperature variation.
• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation

Basic Qualifications

• Bachelor's degree or equivalent, or 2+ years of equivalent experience

Preferred Qualifications

• Work flexible hours as business demands, including overnight, weekends and holidays

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TX, Dallas - 135,000.00 - 182,700.00 USD annually