Senior Operations Leader: Strategy, People & RSUs

Amazon; Visalia (CA); On-site; USD 135,000 - 183,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC in Visalia, California seeks a Senior Operations Manager to oversee salaried and hourly staff in a large, fast-paced facility and drive operational excellence.

You will manage budgets, coach leaders, and partner with HR, Finance, Safety, IT to deliver customer-obsessed results and scalable processes across the network.

This role emphasizes strategic thinking, staffing, and change leadership with development opportunities across multiple sites nationwide.

Qualifications

• Experience with performance metrics, process improvement and Lean techniques.
• Experience with staffing lifecycle, including interviewing, hiring, performance management, and terminations.
• Work flexible schedule including weekends, nights, and holidays.
• A completed Bachelor’s Degree from an accredited university.
• 7+ years of Direct management experience, including a salaried workforce, in a manufacturing, production, distribution, or logistics environment.

Responsibilities

• Owns and delivers the operational budget for functional area, including safety, productivity, financial and labor planning, and operational goals for outbound, or inbound operations.
• Responsible for providing strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning.
• Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact.
• Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings.
• Establishes objectives and metrics for safety, quality, productivity, and customer experience.
• Sets clear goals and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds leaders accountable.
• Mentors and develops leaders and staff.
• Participates in recruiting to identify and evaluate associates and internal/external candidates for promotion and hire.

Skills

Performance metrics

Lean techniques

Staffing lifecycle

Interviewing

Hiring

Performance management

Terminations

Flexible schedule

Education

Bachelor’s degree

Job description

Amazon.com Services LLC in Visalia, California seeks a Senior Operations Manager to oversee salaried and hourly staff in a large, fast-paced facility and drive operational excellence.

You will manage budgets, coach leaders, and partner with HR, Finance, Safety, IT to deliver customer-obsessed results and scalable processes across the network.

This role emphasizes strategic thinking, staffing, and change leadership with development opportunities across multiple sites nationwide.