Senior Operations Leader: Strategy, People & Performance

Amazon; Memphis (TN); On-site; USD 135,000 - 183,000; Full time

Job summary

Amazon.com Services LLC in Memphis, TN seeks a Senior Operations Manager to lead a large, multi-building operation and drive performance across salaried and hourly teams. You will manage budgets, safety, productivity, and customer experience while mentoring leaders and expanding leadership bench strength.

The role requires extensive direct management experience in logistics or production, with Lean and performance metrics driving strategic planning and staff development.

Qualifications

• Bachelor's degree or equivalent, or 2+ years of equivalent experience.
• Experience with performance metrics, process improvement and Lean techniques.
• Experience with staffing lifecycle, including interviewing, hiring, performance management, and terminations.
• Work flexible schedule including weekends, nights, and holidays.
• 7+ years of Direct management experience, including a salaried workforce, in a manufacturing, production, distribution, or logistics environment.

Responsibilities

• Owns and delivers the operational budget for functional area, including safety, productivity, financial and labor planning, and operational goals for outbound, or inbound operations.
• Provide strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning.
• Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives.
• Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings.
• Establishes objectives and metrics for safety, quality, productivity, and customer experience.
• Sets clear goals and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds leaders accountable.
• Mentors and develops leaders and staff.
• Participates in recruiting to identify and evaluate associates and internal/external candidates for promotion and hire.
• Works closely with support staff (HR, Finance, Maintenance Engineering, Safety, IT and other leaders) to build and secure support and resources for projects and initiatives.

Skills

Leadership

Performance metrics

Lean techniques

Direct management experience

People management

Education

Bachelor's degree or equivalent

2+ years of equivalent experience

Job description

Amazon.com Services LLC in Memphis, TN seeks a Senior Operations Manager to lead a large, multi-building operation and drive performance across salaried and hourly teams. You will manage budgets, safety, productivity, and customer experience while mentoring leaders and expanding leadership bench strength.

The role requires extensive direct management experience in logistics or production, with Lean and performance metrics driving strategic planning and staff development.