Fulfillment Center Senior Ops Leader

Amazon; Coppell (TX); On-site; USD 135,000 - 183,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

RSUs

Parental leave

Job summary

Amazon in Coppell, TX seeks a Sr. Operations Manager to lead a team of Operations and Area Managers, driving Lean initiatives, safety, quality, and customer experience across inbound or outbound.

This role blends strategic leadership with people development to achieve site objectives. You will partner with HR, Finance, Facilities, Safety, IT and other leaders to secure resources, mentor leaders, and implement process improvements.

Qualifications

• Bachelor's degree or equivalent, or 2+ years of equivalent experience.
• 7+ years direct management experience in a manufacturing, production or distribution environment.
• Prior experience with performance metrics, process improvement and Lean techniques.
• Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination.

Responsibilities

• Leads the development and implementation of quality improvement and process optimization initiatives, including Lean methodologies, to enhance operational efficiency.
• Responsible for overall performance of either Inbound or Outbound operation, including safety, quality and customer experience.
• Sets and clarifies requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Operations Managers accountable for their performance and the performance of their departments.
• Leverages Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives.

Skills

Lean methodologies

Performance metrics

Staffing lifecycle

Leadership

Education

Bachelor's degree or equivalent

Bachelor's degree in Engineering/Operations or related field

Job description

Amazon in Coppell, TX seeks a Sr. Operations Manager to lead a team of Operations and Area Managers, driving Lean initiatives, safety, quality, and customer experience across inbound or outbound.

This role blends strategic leadership with people development to achieve site objectives. You will partner with HR, Finance, Facilities, Safety, IT and other leaders to secure resources, mentor leaders, and implement process improvements.