Senior Operations Leader: Scale Branch Performance

Alexandria Moulding; Mansfield (MA); On-site; USD 99,000 - 121,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Company-Paid Life Insurance

Disability Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays & Floating Holidays

Job summary

Specialty Building Products in Mansfield, MA seeks a Senior Operations Manager to lead the branch's warehouse, yard, transportation, logistics, and inventory operations. You will drive safety, cost control, and service levels while shaping strategic improvements across the operation.

As a key partner to the Branch Manager, you will standardize processes, optimize labor, and implement scalable procedures to support ongoing growth and operational discipline throughout the branch.

Qualifications

• 7+ years of progressively responsible experience in operations, distribution, warehouse, logistics, or related environment.
• 3+ years of experience leading managers, supervisors, or other operational leaders.
• Ability to evaluate complex operations from a strategic, high-level perspective while ensuring strong day-to-day execution.
• Proven experience developing, implementing, and improving operational processes, procedures, and standard work.
• Experience identifying process gaps and creating structure or procedures where none previously existed.
• Demonstrated success leading operational change in a growing or evolving business environment.
• Strong knowledge of warehouse operations, inventory control, transportation, logistics, labor management, and safety requirements.
• Experience managing labor plans, staffing, overtime, operating expenses, and operational performance measures.
• Ability to interpret operational and financial data, identify trends and root causes, and translate findings into actionable improvements.
• Strong leadership, communication, critical-thinking, problem-solving, and change-management skills.

Responsibilities

• Lead and support operations managers, supervisors, and leads in day-to-day branch operations.
• Establish clear expectations and accountability around safety, productivity, accuracy, service, staffing, and cost control.
• Provide direction to operational leadership while enabling managers to lead their teams.
• Evaluate staffing structure and leadership coverage as needs evolve.
• Support succession planning and development of key operational talent.
• Promote consistency, accountability, teamwork, and continuous improvement across the operation.
• Maintain a broad view of branch operations and how warehouse, yard, transportation, logistics, and inventory work together.
• Identify gaps, bottlenecks, and unclear or missing procedures; implement scalable operating procedures.
• Standardize processes across receiving, storage, picking, staging, loading, routing, delivery, returns, and inventory management.
• Lead improvement initiatives from identification through implementation and follow-up.
• Ensure new processes are communicated, understood, adopted, and sustained by leadership.
• Use data and performance trends to identify opportunities and measure results.
• Oversee warehouse, yard, transportation, logistics, and inventory operations for safety, accuracy, and efficiency.
• Monitor productivity, labor utilization, overtime, inventory accuracy, freight costs, damage, shrink, service levels.
• Partner with leaders to improve workflow, staffing, equipment utilization, product flow, and space utilization.
• Improve routing, delivery performance, fleet utilization, backhaul opportunities, and freight efficiency.
• Ensure OSHA/DOT compliance and training adherence.
• Review significant incidents, identify root causes, and implement corrective actions.

Skills

Leadership

Strategic planning

Safety compliance

Warehouse operations

Inventory control

Transportation logistics

Labor management

Cost control

Problem solving

Change management

Job description

Specialty Building Products in Mansfield, MA seeks a Senior Operations Manager to lead the branch's warehouse, yard, transportation, logistics, and inventory operations. You will drive safety, cost control, and service levels while shaping strategic improvements across the operation.

As a key partner to the Branch Manager, you will standardize processes, optimize labor, and implement scalable procedures to support ongoing growth and operational discipline throughout the branch.