Branch Operations Leader: Growth, Service & Excellence

Controlled Products Systems Group; New York (NY); On-site; USD 71,000 - 115,000; Full time

Benefits offered by this job

401k contribution

Comprehensive benefits package

Job summary

Controlled Products Systems Group (CPSG) in the United States is seeking a Branch Manager to drive sales and profitability, coordinate quote management and order fulfillment, maintain strong customer relationships, and oversee branch service functions including returns authorization and technical support.

You will lead a high‑volume warehouse team, monitor inventory accuracy, plan stocking levels with CPSG purchasing, enforce safety rules, and ensure accurate reporting and documentation while

Qualifications

• Bachelor's degree or equivalent experience.
• 7 years of experience in a high-volume warehouse environment.
• 5 years of customer account management experience.
• Experience with an ERP or similar business software.
• Understanding of Microsoft Office Suite.
• Valid driver's license.

Responsibilities

• Establish and achieve branch sales and profitability goals as identified in annual budget.
• Coordinate quote management and order fulfillment to deliver product, pricing and sales information to customers and team using insights and data.
• Maintain customer relationships through continuous outreach.
• Provide oversight for branch customer service, order processing, return goods authorization, technical service requests and overall business functions; identify root cause of issues and provide solutions.
• Coordinate efforts of branch personnel through ongoing communications to ensure clarity on processes, policies and procedures; maintain associate relations through department meetings and ongoing interaction; monitor/report associate morale.
• Manage associates to ensure safety and service objectives are met while ensuring cost and asset utilization are met; ensure company equipment is utilized and functioning properly to reduce safety risks.
• Ensure availability to planned stocking levels by working with CPSG's purchasing team; recognize, monitor, and provide timely resolutions to problems with inventory accuracy, obsolescence, and excess stock; maintain accuracy of inventory counts through a regular cycle count program.
• Oversee purchasing office equipment, office supplies, janitorial items, warehouse material handling equipment, warehouse supplies and packaging materials.
• Provide training on methods and use of equipment used in handling, storing, maintaining, and shipping stock; communicate changes to employees of company processes and procedures.
• Coordinate vendor training seminars and other events held on site.
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
• Protect CPSG’s reputation by keeping information confidential.
• Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies.
• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Skills

Customer account management

ERP experience

Microsoft Office Suite

Driver's license

People management

Education

Bachelor's degree or equivalent experience

Tools

ERP software

Microsoft Office Suite

Job description

Controlled Products Systems Group (CPSG) in the United States is seeking a Branch Manager to drive sales and profitability, coordinate quote management and order fulfillment, maintain strong customer relationships, and oversee branch service functions including returns authorization and technical support.

You will lead a high‑volume warehouse team, monitor inventory accuracy, plan stocking levels with CPSG purchasing, enforce safety rules, and ensure accurate reporting and documentation while