Senior Operations Leader - Restoration & Compliance

DVS V3; Orlando, Northern (FL, KY); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

401(k) with match

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Employee Assistance Program

Paid holidays

Paid time off

Job summary

BELFOR Holdings is seeking an Operations Manager to oversee daily office operations, supervise staff, report results, and implement improvements in line with BELFOR standards. This role supports the General Manager to ensure all jobs meet BELFOR standards and regulatory requirements, while growing client relationships and owner’s equity.

The position leads multiple departments in the office and collaborates with field teams, estimators, project managers, and sales and marketing to drive

Qualifications

• Bachelor's degree in business or equivalent experience.
• 5+ years of experience in the insurance or restoration industry.
• Fluent in current technology, including basic computer programs, payroll and timekeeping software and smart phone functions.
• Demonstrated ability to manage employees, including coaching, training, and conducting performance evaluations.
• Knowledge of company products, services, policies, and procedures.
• Knowledge of insurance industry and insured needs.
• Knowledge of all departments' tasks and duties.
• Well versed in federal and local codes and requirements.
• Skills in multitasking and delegating for speedy completion of duties.
• Skills in identifying and resolving customer problems and complaints.
• Excellent oral and written communication.
• Skills in current technology of office/field equipment and software.
• Computer skills: Word, Excel and payroll and time recording software. JD Edwards is preferred
• Professional demeanor and appearance
• Ability to work well with others, maintain professional interaction with co-workers and vendors.

Responsibilities

• Participate in the recruitment and hiring of office and field staff
• Provides leadership for employee relations through effective communications, coaching, training and development.
• Ensure staff members are properly trained in BELFOR practices and protocols, and develop career path to maintain retention of team members
• Ensure Compliance with Federal, State and Local regulations
• Work independently and meet managerial goals.
• Communicate professionally with coworkers, customers and vendors.
• Organize daily activities of self and others and to work as a team player.
• Be a leader and lead the team to established goals.
• Supervise the work of Estimators, Project managers, Administrators, Asset manager, and Sales and Marketing efforts.
• Monitor work flow and systems for the most effective completion of tasks.
• Attend marketing events to be visible to potential leads and customers.
• Inspect projects to confirm quality control.
• Follow up on customer complaints and determine issues for resolution.
• Other projects and duties as assigned

Skills

Leadership

Staff training

Compliance

Communication

Multitasking

Problem solving

Office management

Teamwork

Education

Bachelor's degree in business

Tools

JD Edwards

Payroll software

Timekeeping software

Job description

BELFOR Holdings is seeking an Operations Manager to oversee daily office operations, supervise staff, report results, and implement improvements in line with BELFOR standards. This role supports the General Manager to ensure all jobs meet BELFOR standards and regulatory requirements, while growing client relationships and owner’s equity.

The position leads multiple departments in the office and collaborates with field teams, estimators, project managers, and sales and marketing to drive