Operations Manager

Ductz Intl.; Orlando, Northern (FL, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) match

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Employee Assistance Program

Paid holidays

Paid time off

Job summary

BELFOR Holdings in Orlando, FL, is seeking an experienced Operations Manager to oversee day-to-day office operations, supervise staff, and ensure compliance with BELFOR standards. This role supports the General Manager and focuses on maximizing owner's equity through staff performance and efficient processes.

The ideal candidate has a Bachelor's degree in business and 5+ years in insurance or restoration, with strong leadership, communication, and multitasking skills.

Qualifications

• Bachelor's degree in business or equivalent experience.
• 5+ years of experience in the insurance or restoration industry.
• Strong leadership and staff management abilities.
• Proficient with payroll/timekeeping software and basic computer programs.
• Knowledge of BELFOR products, services, and procedures.
• Familiarity with federal and local codes and requirements.

Responsibilities

• Recruit and hire office and field staff.
• Provide leadership for employee relations through coaching and development.
• Ensure staff training in BELFOR practices and protocols.
• Ensure compliance with federal, state and local regulations.
• Supervise estimators, project managers, administrators, asset managers, and sales/marketing efforts.
• Monitor workflow for efficient task completion.
• Attend marketing events to generate leads and visibility.
• Address customer complaints and determine resolutions.

Skills

Leadership

Staff management

Coaching & training

Communication

Multitasking

Problem solving

Office software

Regulatory compliance

Customer service

Education

Bachelor's degree in business

Tools

JD Edwards

Payroll/timekeeping software

Word

Excel

Job description

BELFOR and BELFOR Franchise Group (BFG) offer competitive pay and a wide range of benefit options including, but not limited to, 401(k) with match, medical, dental, vision, disability, life insurance, an Employee Assistance Program, paid holidays, and paid time off.

Position Overview

Position Overview

This position will be responsible for managing the day to day facets of the office and personnel, reporting results upwardly, identifying areas of concerns and implementing solutions in compliance with BELFOR standards. Operations Managers are able support the General Manager in ensuring all jobs are performed to BELFOR standards and ensure compliance with all regulatory agencies. They will be responsible for supervising, coordinating, leading, and controlling all departments in the office and focusing on increasing owner's equity through the efforts of personnel. Operations Manager is expected to maintain relationships with existing clients, while growing the business as needs are identified.

Key Responsibilities

• Participate in the recruitment and hiring of office and field staff
• Provides leadership for employee relations through effective communications, coaching, training and development.
• Ensure staff members are properly trained in BELFOR practices and protocols, and develop career path to maintain retention of team members
• Ensure Compliance with Federal, State and Local regulations
• Work independently and meet managerial goals.
• Communicate professionally with coworkers, customers and vendors.
• Organize daily activities of self and others and to work as a team player.
• Be a leader and lead the team to established goals.
• Supervise the work of Estimators, Project managers, Administrators, Asset manager, and Sales and Marketing efforts.
• Monitor work flow and systems for the most effective completion of tasks.
• Attend marketing events to be visible to potential leads and customers.
• Inspect projects to confirm quality control.
• Follow up on customer complaints and determine issues for resolution.
• Other projects and duties as assigned

Experience and Qualifications

• Bachelor's degree in business or equivalent experience
• 5+ years of experience in the insurance or restoration industry
• Fluent in current technology, including basic computer programs, payroll and timekeeping software and smart phone functions
• Demonstrated ability to manage employees, including coaching, training, and conducting performance evaluations.
• Knowledge of company products, services, abilities, policies, and procedures.
• Knowledge of insurance industry and insured needs.
• Knowledge of all departments' tasks and duties.
• Well versed in federal and local codes and requirements.
• Skills in multitasking and delegating for speedy completion of duties.
• Skills in identifying and resolving customer problems and complaints.
• Excellent oral and written communication.
• Skills in current technology of office/field equipment and software.
• Computer skills: Word, Excel and payroll and time recording software. JD Edwards is preferred
• Professional demeanor and appearance
• Ability to work well with others, maintain professional interaction with co-workers and vendors.

Physical Requirements

• Occasional lifting from 5-40 lbs, unassisted (from 0-15% of the time)
• Sitting for extended periods of time
• Manual dexterity needed for keyboarding and other repetitive tasks
• The ability to bend, crouch, or stand as necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

BELFOR Holdings is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions.All information provided will be kept separate from your expression of interest, and will not be available to managers making hiring decisions. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.