Senior Operations Leader, JFK Terminal 1

jfknto; New York (NY); On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA/FSA

Group Life and AD&D

Short/Long-Term Disability

401k matching

Online training program

Partner discounts

Job summary

The New Terminal One at JFK is seeking a Senior Manager, Operations to lead daily terminal and airside operations, drive guest experience and operational excellence in a complex, high‑profile environment.

You will oversee VACR, coordinate with VP Operations, airlines and government agencies, and act as Incident Commander during emergencies, while mentoring teams and ensuring safety and regulatory compliance.

Qualifications

• Experience in airline and airport operations.
• Proficient with SITA Airline systems.
• Strong relationship-building and communication skills.
• Ability to work under pressure with high emotional intelligence.
• Proficient in SharePoint and MS Office.
• Minimum 7 years in aviation leadership.
• Bachelor's degree or higher preferred.

Responsibilities

• Lead and direct terminal personnel and programs to elevate airport operations.
• Drive operational excellence across the terminal for efficiency and guest satisfaction.
• Coordinate with VP Operations, ITOCC Director, and supervisors.
• Act as Incident Commander during emergencies and EOC activations.
• Monitor performance metrics and guest experience standards.
• Oversee VACR team and resource allocation.
• Develop training and staffing models for terminal operations.
• Ensure safety compliance and regulatory requirements.

Skills

Aviation operations

SITA systems

Relationship building

Emotional intelligence

Organizational skills

Communication skills

Microsoft Office

Education

University/College degree

Tools

SharePoint

Microsoft Office

Job description

The New Terminal One at JFK is seeking a Senior Manager, Operations to lead daily terminal and airside operations, drive guest experience and operational excellence in a complex, high‑profile environment.

You will oversee VACR, coordinate with VP Operations, airlines and government agencies, and act as Incident Commander during emergencies, while mentoring teams and ensuring safety and regulatory compliance.