Senior Manager, Operational Insights & Transformation

JFK International Air Terminal LLC; New York (NY); On-site; USD 130,000 - 150,000; Full time

Job summary

JFK International Air Terminal LLC in New York is seeking a Senior Manager of Data Analytics and Operations Transformation to lead cross-functional teams optimizing check-in, security, arrivals, airside functions, and boarding. You will shape data-driven strategies to improve performance, passenger experience, and cost efficiency.

The role requires a Master’s degree and 5+ years in operations analytics, with strong leadership and a proven track record delivering measurable improvements in

Qualifications

• Master's degree or higher in engineering, business analytics, or related field.
• 5+ years' experience performing Operations analytics/BI.
• Experience leading process-improvement projects and cross-functional collaboration.

Responsibilities

• Lead transformation and process-improvement initiatives to boost efficiency, reduce delays, cut costs, and improve passenger experience and airline satisfaction.
• Develop and execute operational data and analytics strategies to advance data-driven decision-making and long-term objectives.
• Manage and mentor a team of analytics professionals delivering dashboards, reporting, and decision-support capabilities.
• Define KPIs, dashboards, and reporting frameworks; translate business needs into clear requirements.

Skills

Data analytics

Leadership

Process improvement

Stakeholder collaboration

Communication

Microsoft Office

Education

Master's degree in engineering, business analytics or related field

Tools

Data analytics tools

Process improvement software

Job description

JFK International Air Terminal LLC in New York is seeking a Senior Manager of Data Analytics and Operations Transformation to lead cross-functional teams optimizing check-in, security, arrivals, airside functions, and boarding. You will shape data-driven strategies to improve performance, passenger experience, and cost efficiency.

The role requires a Master’s degree and 5+ years in operations analytics, with strong leadership and a proven track record delivering measurable improvements in