Airport Operations Manager — P&L Growth & Lean

Smarte Carte; Hempfield Township (Westmoreland County); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Group Health Insurance

Medical & Dental

Company Paid Life Insurance

Company Paid Short-Term Disability

Matching 401k

Paid Time Off

Paid Holidays

Company Outings

Wellness Reimbursement Program

Job summary

Smarte Carte is seeking an Operations Manager at JFK Airport to lead airport operations, drive customer satisfaction, and build a high-performing team. You will manage a multi-terminal operation with a P&L responsibility, ensuring service quality and efficiency across equipment and staff.

The role requires hands-on leadership, strong financial acumen, and the ability to implement continuous improvement initiatives such as Lean and Six Sigma.

Qualifications

• Minimum of 3 years of experience in operational function such as manufacturing, logistics, distribution, process improvement, etc.
• Demonstrated P&L management experience is required.
• Minimum of 2 years of direct management experience and the ability to manage across a wide range of capabilities and personalities.

Responsibilities

• Overall responsibility for a multi-million-dollar P&L, with the expectation to deliver revenue growth vs. annual and budgeted plans.
• Lead business unit consisting of multiple terminals and a workforce of 20 - 30 employees.
• Coach staff to ensure daily operational performance goals are met through labor force management and applying proven continuous improvement methodologies such as Lean and Six Sigma to improve productivity and vend quality.
• Seek and develop new business opportunities, e.g. airport services, other vending opportunities.
• This hands-on position requires the Operations Manager to direct, manage and execute repairs, maintain and clean equipment as needed.
• Develop and maintain strong relationships with key stakeholders within the airport community as well as peers within Smarte Carte.
• Participate in the development and implementation of corporate strategic initiatives to grow revenue and earnings.
• Effectively translate strategic initiatives into meaningful and actionable goals for direct reports.
• Other duties as assigned.

Skills

P&L leadership

Operational leadership

Team leadership

Strategic thinking

Cross-functional collaboration

Education

Bachelor's degree in related field

Airport badge eligibility

Valid Driver's License

Tools

Microsoft Office

Job description

Smarte Carte is seeking an Operations Manager at JFK Airport to lead airport operations, drive customer satisfaction, and build a high-performing team. You will manage a multi-terminal operation with a P&L responsibility, ensuring service quality and efficiency across equipment and staff.

The role requires hands-on leadership, strong financial acumen, and the ability to implement continuous improvement initiatives such as Lean and Six Sigma.