Senior Operations Leader — Fulfillment Center Excellence

Amazon Inc.; Dallas (TX); On-site; USD 135,000 - 183,000; Full time

Job summary

Amazon.com Services LLC in Dallas, TX seeks a Sr. Operations Manager to oversee budgetary, people development, and site objectives. You will lead a team of Operations and Area Managers, coaching them to meet performance goals and drive results across the Fulfillment Center.

The role requires Lean expertise, strong leadership, and a track record in manufacturing/distribution. You will partner with HR, Finance, Safety, IT and others to secure resources and share best practices across shifts and

Qualifications

• 7+ years direct management experience in a manufacturing, production or distribution environment.
• Experience with performance metrics, process improvement and Lean techniques.
• Bachelor's degree in Engineering, Operations or related field; MBA preferred.

Responsibilities

• Lead development and implementation of quality improvement and process optimization initiatives, including Lean methodologies, to enhance operational efficiency within their functional area and enable the FC to consistently achieve and surpass business objectives.
• Responsible for overall performance of either Inbound or Outbound operation, including safety, quality and customer experience.
• Sets and clarifies requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Operations Managers accountable for their performance and the performance of their departments.
• Leverages Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Skills

Lean techniques

Performance metrics

People management

Strategic leadership

Change management

Education

Bachelor's degree in Engineering, Operations or related field

MBA (preferred)

Job description

Amazon.com Services LLC in Dallas, TX seeks a Sr. Operations Manager to oversee budgetary, people development, and site objectives. You will lead a team of Operations and Area Managers, coaching them to meet performance goals and drive results across the Fulfillment Center.

The role requires Lean expertise, strong leadership, and a track record in manufacturing/distribution. You will partner with HR, Finance, Safety, IT and others to secure resources and share best practices across shifts and