Senior Operations Leader — Data-Driven & Safety‑Focused

Amazon; New Castle (DE); On-site; USD 91,000 - 137,000; Full time

Job summary

Amazon.com Services LLC is seeking an Operations Manager to lead and develop a mixed team of salaried and hourly staff across the WW Operations network. You will drive safety, quality, attendance, and performance while enabling your team with the tools and data needed to improve productivity and on-time delivery.

You will manage cross-functional collaboration with Safety, Engineering, Loss Prevention, Quality Assurance, and HR, and contribute to building scalable processes that support Amazon’s

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce
• Lead large-scope projects with site and regional impact
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
• Continuously climb and descend stairs (applies to sites with stairs)

Skills

Employee management

Performance management

Leadership

Flexibility

Education

Bachelor's degree or equivalent

2+ years Amazon (blue badge/FTE) experience

Job description

Amazon.com Services LLC is seeking an Operations Manager to lead and develop a mixed team of salaried and hourly staff across the WW Operations network. You will drive safety, quality, attendance, and performance while enabling your team with the tools and data needed to improve productivity and on-time delivery.

You will manage cross-functional collaboration with Safety, Engineering, Loss Prevention, Quality Assurance, and HR, and contribute to building scalable processes that support Amazon’s