Senior Operations Lead, NEMT & Rideshare Ops Architect

Wingz; Georgia; On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Impactful work

Agile team environment

Job summary

Wingz is looking for a Senior Operations Lead in Georgia to drive Central Operations and enhance performance metrics. In this role, you will lead high-priority operational programs, design frameworks for scalability, and mentor team members.

The ideal candidate will have over 5 years of experience in operations, strong analytical skills, and a collaborative approach. This is a mission-driven position aiming to improve non-emergency medical transportation services.

Qualifications

• 5+ years of experience in operations, logistics, or healthcare environments.
• Experience in managing outcomes without direct authority.
• Ability to create clear operational documentation.

Responsibilities

• Lead Central Operations programs end-to-end.
• Design playbooks and operating systems for scalability.
• Improve on-time performance and rider/driver experience.
• Translate operational pain points into product requirements.
• Lead response to operational incidents and mentor team members.

Skills

Operations experience

Cross-functional program management

Strong written communication

Analytical judgment

Process redesign

Collaboration

Job description

Wingz is looking for a Senior Operations Lead in Georgia to drive Central Operations and enhance performance metrics. In this role, you will lead high-priority operational programs, design frameworks for scalability, and mentor team members.

The ideal candidate will have over 5 years of experience in operations, strong analytical skills, and a collaborative approach. This is a mission-driven position aiming to improve non-emergency medical transportation services.