Senior NEMT Dispatch & Ops Lead – Cincinnati

Medacare Transportation Inc; Cincinnati (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Medacare Transportation Inc. is seeking an experienced dispatcher/manager to oversee the NEMT service for Cincinnati, OH. The role emphasizes communication with brokers, contract administration, and leadership of the Call Processing Unit.

The candidate should have 3+ years of NEMT operations management, a valid driver's license, and a proven ability to multitask while ensuring adherence to safety and regulatory standards. This is a senior operational role with cross-functional responsibilities.

Qualifications

• Structured and detail-oriented with excellent communication skills.
• Extensive knowledge of Non-Emergency Medical Transportation.
• Valid driver's license.
• Minimum of 3 years of management experience in NEMT operations.
• Proven record of handling multiple responsibilities.
• Ability to multitask, prioritize work, adapt to changes, and meet deadlines.
• Excellent verbal, written, and interpersonal skills.
• Follow Operations and Procedures Manual and safety standards.

Responsibilities

• Communicate with Brokers to ensure customers' needs are met.
• This position oversees the NEMT service for Cincinnati, OH.
• Handling all contractual services, including admin functions, operations, information systems, parts purchasing, and inventory control.
• Managing the ADA paratransit, Maintenance, NEMT, and school transportation.
• Ensuring compliance with local, state, and federal laws and regulations (EPA, OSHA, DOT, ADA, EEOC).
• Analyzing, preparing, and developing budgets and forecasts.
• Provides leadership role to the Call Processing Unit.
• Develops staff for peak performance through mentoring and coaching.
• Reviews and revises staff performance requirements.
• Analyzes operational data and makes recommendations to GM to streamline processes.
• Reviews and conducts performance evaluations for drivers.
• All other duties as assigned.

Skills

Communication

Detail-oriented

NEMT knowledge

Driver's license

Management experience

Multitasking

Deadlines

Verbal communication

Written communication

Safety awareness

Job description

Medacare Transportation Inc. is seeking an experienced dispatcher/manager to oversee the NEMT service for Cincinnati, OH. The role emphasizes communication with brokers, contract administration, and leadership of the Call Processing Unit.

The candidate should have 3+ years of NEMT operations management, a valid driver's license, and a proven ability to multitask while ensuring adherence to safety and regulatory standards. This is a senior operational role with cross-functional responsibilities.