Senior Operations Lead — Cleaning & Restoration

Voda Cleaning & Restoration; Cincinnati (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company car

Company parties

Competitive salary

Free uniforms

Opportunity for advancement

Paid time off

Profit sharing

Job summary

Voda Cleaning and Restoration is seeking a dedicated Operational Manager to oversee daily operations of our carpet cleaning and water damage restoration teams, ensuring projects are completed safely, on time, and to the highest industry standards. The ideal candidate brings deep experience in water restoration, carpet cleaning, and hands-on leadership.

You will write estimates, supervise field crews, enforce OSHA and IICRC standards, mentor staff, manage safety and inventory, and build strong

Qualifications

• Minimum of 5 years of experience in water restoration and carpet cleaning operations.
• Experience with utilization and maintenance of industry equipment such as truck-mount cleaners / extractors.
• Proven experience in team management and leadership roles.
• Strong organizational, communication, and customer service skills.
• Proficiency in project management/estimating software (Xactimate, MICA/Mitigate, CRM, scheduling).
• IICRC certifications and OSHA 10 preferred.

Responsibilities

• Oversee daily operations of the carpet cleaning and water restoration departments, ensuring projects are completed on time, within budget, and in compliance with safety standards.
• Manage and schedule teams for efficient execution of water damage restoration, carpet cleaning, and related services; provide on-site support for larger projects.
• Write estimates for water, fire, and mold damage projects, as well as commercial cleaning projects.
• Conduct quality control inspections to ensure adherence to IICRC standards and company protocols.
• Train and mentor team members on techniques, safety procedures, and equipment use.
• Ensure compliance with OSHA regulations, safety policies, and documentation of safety protocols and training.
• Serve as the primary point of contact for clients, ensuring excellent communication and overall satisfaction.
• Work with upper management to set and achieve operational goals, drive revenue and profit growth, and monitor KPIs.
• Attend industry events and help lead meetings, developing relationships with commercial clients and referral partners.
• Assist in developing and implementing new procedures to streamline operations and improve service delivery.
• Maintain and track inventory of equipment and supplies, ensuring readiness and good working order.
• Oversee reporting and documentation for all restoration and cleaning projects, including work orders, client records, and billing information.

Skills

Team leadership

Operations management

Customer service

Project management

Tools

Xactimate

MICA/Mitigate

CRM systems

Scheduling tools

Job description

Voda Cleaning and Restoration is seeking a dedicated Operational Manager to oversee daily operations of our carpet cleaning and water damage restoration teams, ensuring projects are completed safely, on time, and to the highest industry standards. The ideal candidate brings deep experience in water restoration, carpet cleaning, and hands-on leadership.

You will write estimates, supervise field crews, enforce OSHA and IICRC standards, mentor staff, manage safety and inventory, and build strong