Operations Leader, Cleaning & Restoration

Voda Cleaning & Restoration; Kansas City (MO); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Bonus based on performance

Training & development

Competitive salary

Fast-paced environment

Job summary

Voda Cleaning and Restoration is seeking an Operational Manager to oversee the day-to-day operations of our carpet cleaning and water restoration teams. The role requires hands-on leadership, field work as needed, and a focus on safety and customer satisfaction.

The ideal candidate has extensive water restoration and carpet cleaning experience, strong team management skills, and a commitment to delivering high-quality service to clients across residential and commercial projects.

Qualifications

• Minimum 3–5 years of experience in water restoration and carpet cleaning operations.
• Proven experience in team management and leadership roles.
• Proficiency with Xactimate, CRM, and scheduling software.
• IICRC and OSHA certifications preferred.

Responsibilities

• Oversee daily operations of carpet cleaning and water restoration departments, ensuring on-time, on-budget delivery and OSHA compliance.
• Manage and schedule teams for efficient execution of services.
• Conduct quality control inspections per IICRC standards and company protocols.
• Perform field work, assisting with carpet cleaning and restoration as needed to maintain quality and leadership.

Skills

Team leadership

Customer service

Communication

Education

IICRC Certification (WRT/CCT/AMRT)

OSHA 30 Certification

Tools

Xactimate

CRM systems

Scheduling tools

Job description

Voda Cleaning and Restoration is seeking an Operational Manager to oversee the day-to-day operations of our carpet cleaning and water restoration teams. The role requires hands-on leadership, field work as needed, and a focus on safety and customer satisfaction.

The ideal candidate has extensive water restoration and carpet cleaning experience, strong team management skills, and a commitment to delivering high-quality service to clients across residential and commercial projects.