Operations Manager – Cleaning & Restoration Leader

IICRC; Cincinnati (OH); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company car

Company parties

Competitive salary

Free uniforms

Opportunity for advancement

Paid time off

Profit sharing

Job summary

Voda Cleaning and Restoration is seeking an Operational Manager to oversee the daily operations of our Carpet Cleaning and Water Damage Restoration teams, ensuring projects are completed efficiently, safely, and to high industry standards.

The ideal candidate will have extensive experience in water restoration, carpet cleaning, and team management, with a focus on safety, quality, and client satisfaction. Compensation ranges from $80,000.00 to $100,000.00 per year.

Qualifications

• 5+ years of water restoration and carpet cleaning operations experience.
• IICRC with specialties in WRT, CCT, AMRT, FSRT, TCST.
• Proficiency with Xactimate, MICA/Mitigate, CRM systems and scheduling tools.
• Ability to train and mentor staff and ensure safety compliance.

Responsibilities

• Oversee daily operations of the carpet cleaning and water restoration departments, ensuring projects are completed on time, within budget, and in compliance with safety standards.
• Write estimates for water, fire, and mold damage projects, as well as commercial cleaning projects.
• Conduct quality control inspections to ensure adherence to IICRC standards and company protocols.
• Train and mentor team members on techniques, safety procedures, and equipment use.
• Ensure compliance with OSHA regulations and maintain documentation of safety protocols and training.
• Serve as primary point of contact for clients, addressing concerns and ensuring satisfaction.
• Develop and monitor KPIs, drive revenue growth, and collaborate with upper management.

Skills

Water restoration

Carpet cleaning operations

Team management

Safety compliance

Customer service

Project coordination

Xactimate proficiency

Education

OSHA 10 Certification

Tools

Truck-mount carpet cleaners

Extractor equipment

Portable cleaners/extractors

Xactimate

MICA/Mitigate

CRM systems

Scheduling tools

Job description

Voda Cleaning and Restoration is seeking an Operational Manager to oversee the daily operations of our Carpet Cleaning and Water Damage Restoration teams, ensuring projects are completed efficiently, safely, and to high industry standards.

The ideal candidate will have extensive experience in water restoration, carpet cleaning, and team management, with a focus on safety, quality, and client satisfaction. Compensation ranges from $80,000.00 to $100,000.00 per year.