Cleaning & Restoration Operations Lead

IICRC; West Jordan (UT); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive Salary

Bonus based on performance

Free uniforms

Paid time off

Health Benefit Options

Fast Paced Environment

Job summary

Voda Cleaning and Restoration seeks an experienced Operational Manager to oversee daily carpet cleaning and water restoration operations. The role includes field work, leadership of multiple crews, and ensuring service quality and safety compliance.

You will manage scheduling, track KPIs, and coordinate with senior management to drive efficiency, revenue, and client satisfaction. A hands-on leader with customer-facing skills is required.

Qualifications

• 3–5 years of experience in water restoration and carpet cleaning operations.
• Proven experience in team management and leadership roles.
• Strong organizational, communication, and customer service skills.

Responsibilities

• Oversee daily operations of the carpet cleaning and water restoration departments, ensuring projects are completed on time, within budget, and in compliance with safety standards.
• Manage and schedule teams for efficient execution of water restoration, carpet cleaning, and related services.
• Conduct quality control inspections to ensure adherence to IICRC standards and company protocols.
• Perform field work as necessary, assisting teams with carpet cleaning and restoration jobs to maintain quality, provide leadership, and ensure smooth operations.
• Train and mentor team members on techniques, safety procedures, and equipment use.

Skills

Team management

Customer service

Communication

Organizational skills

Education

IICRC Certification (WRT/CCT/AMRT)

OSHA 30 Certification

Tools

Xactimate

CRM systems

Scheduling tools

Job description

Voda Cleaning and Restoration seeks an experienced Operational Manager to oversee daily carpet cleaning and water restoration operations. The role includes field work, leadership of multiple crews, and ensuring service quality and safety compliance.

You will manage scheduling, track KPIs, and coordinate with senior management to drive efficiency, revenue, and client satisfaction. A hands-on leader with customer-facing skills is required.