Hands-On Cleaning & Restoration Operations Lead

Voda Cleaning & Restoration; United States; On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Health benefit options

Fast-paced environment

Company car

Paid time off

Job summary

Voda Cleaning and Restoration is seeking a dedicated Operational Manager to lead the day-to-day operations of our carpet cleaning and water restoration teams. The role blends hands-on field work with strategic oversight to ensure projects are completed safely, on time, and to high industry standards.

You will mentor crews, manage schedules, and uphold IICRC and OSHA standards while maintaining client communications and project documentation.

Qualifications

• Minimum 3–5 years of experience in water restoration and carpet cleaning operations.
• IICRC certifications: WRT, CCT, AMRT; OSHA 30.
• Proven leadership and team management experience.
• Strong organizational, communication, and customer service skills.
• Ability to manage multiple projects in a fast-paced environment.
• Experience with Xactimate, CRM systems, and scheduling tools.

Responsibilities

• Oversee daily operations of the carpet cleaning and water restoration departments, ensuring projects are completed on time, within budget, and in compliance with safety standards.
• Manage and schedule teams for efficient execution of water restoration, carpet cleaning, and related services.
• Conduct quality control inspections to ensure adherence to IICRC standards and company protocols.
• Perform field work as necessary, assisting teams with carpet cleaning and restoration jobs to maintain quality and customer satisfaction.
• Train and mentor team members on techniques, safety procedures, and equipment use.
• Ensure compliance with OSHA regulations, safety policies, and proper documentation of safety protocols and training.
• Serve as the primary point of contact for clients, ensuring excellent communication and overall satisfaction.
• Work with upper management to set and achieve operational goals, drive revenue growth, and monitor KPIs.
• Assist in developing and implementing new procedures to streamline operations and improve service delivery.
• Maintain and track inventory of equipment and supplies, ensuring resources are ready and maintained.
• Oversee reporting and documentation for all restoration and cleaning projects, including work orders, client records, and billing information.

Skills

Team management

Customer service

Safety compliance

Project coordination

Multitasking

Education

IICRC WRT

IICRC CCT

IICRC AMRT

OSHA 30 Certification

Tools

Xactimate

CRM systems

Scheduling tools

Job description

Voda Cleaning and Restoration is seeking a dedicated Operational Manager to lead the day-to-day operations of our carpet cleaning and water restoration teams. The role blends hands-on field work with strategic oversight to ensure projects are completed safely, on time, and to high industry standards.

You will mentor crews, manage schedules, and uphold IICRC and OSHA standards while maintaining client communications and project documentation.