Senior Operations & Facilities Leader

Irvine Company Chicago; Irvine (CA); On-site; USD 117,000 - 165,000; Full time

Job summary

Irvine Company Office Properties (a division of Irvine Company) seeks a Senior Manager to lead the financial performance of assets, supervise the operations team and third-party service providers, and ensure delivery of Irvine Company service standards and guest experiences.

The role emphasizes driving customer satisfaction, coordinating engagement activities, negotiating contracts, managing invoices, and guiding portfolio-wide initiatives while leading a team to develop staff and optimize

Qualifications

• Bachelor’s Degree (or equivalent experience).
• 7+ years in property/facilities management or related business management.
• Prior supervisory experience.
• Real Estate Salesperson’s License.

Responsibilities

• Deliver an exceptional customer experience to drive customer retention, promote other Irvine Company offerings, and create a strong sense of workplace community through coordinated engagement activities (e.g., networking, events).
• Proactively resolve customer issues.
• Negotiate and facilitate contracts, review and process invoices, manage legal paperwork, and implement portfolio-wide special initiatives/projects.
• Direct responsibility for the assigned team, including training, coaching, performance management, career development, and completing annual appraisals and development plans.
• Prepare and present business plan results to senior leadership, prepare various monthly status reports, and maintain a comprehensive understanding of the competitive market.
• Ensure the successful operation of all amenities, including F&B, conferencing, outdoor commons, and fitness center(s).

Skills

Property management

Change agent

Education

Bachelor’s Degree

Job description

Irvine Company Office Properties (a division of Irvine Company) seeks a Senior Manager to lead the financial performance of assets, supervise the operations team and third-party service providers, and ensure delivery of Irvine Company service standards and guest experiences.

The role emphasizes driving customer satisfaction, coordinating engagement activities, negotiating contracts, managing invoices, and guiding portfolio-wide initiatives while leading a team to develop staff and optimize