Sr. Mgr., Operations - Office ($117,000.00 - $165,100.00)

Irvine Company Chicago; Irvine (CA); On-site; USD 117,000 - 165,000; Full time

Job summary

Irvine Company Office Properties (a division of Irvine Company) seeks a Senior Manager to lead the financial performance of assets, supervise the operations team and third-party service providers, and ensure delivery of Irvine Company service standards and guest experiences.

The role emphasizes driving customer satisfaction, coordinating engagement activities, negotiating contracts, managing invoices, and guiding portfolio-wide initiatives while leading a team to develop staff and optimize

Qualifications

• Bachelor’s Degree (or equivalent experience).
• 7+ years in property/facilities management or related business management.
• Prior supervisory experience.
• Real Estate Salesperson’s License.

Responsibilities

• Deliver an exceptional customer experience to drive customer retention, promote other Irvine Company offerings, and create a strong sense of workplace community through coordinated engagement activities (e.g., networking, events).
• Proactively resolve customer issues.
• Negotiate and facilitate contracts, review and process invoices, manage legal paperwork, and implement portfolio-wide special initiatives/projects.
• Direct responsibility for the assigned team, including training, coaching, performance management, career development, and completing annual appraisals and development plans.
• Prepare and present business plan results to senior leadership, prepare various monthly status reports, and maintain a comprehensive understanding of the competitive market.
• Ensure the successful operation of all amenities, including F&B, conferencing, outdoor commons, and fitness center(s).

Skills

Property management

Change agent

Education

Bachelor’s Degree

Job description

Position Summary

The Senior Manager is responsible for managing the financial performance of the asset, including oversight of the operations team, third-party service providers (e.g., janitorial, parking, security), and daily operations to ensure alignment with Company service standards and delivery of an exceptional customer experience.

Key Responsibilities

• Deliver an exceptional customer experience to drive customer retention, promote other Irvine Company offerings, and create a strong sense of workplace community through coordinated engagement activities (e.g., networking, events).
• Proactively resolve customer issues.
• Negotiate and facilitate contracts, review and process invoices, manage legal paperwork, and implement portfolio-wide special initiatives/projects.
• Direct responsibility for the assigned team, including training, coaching, performance management, career development, and completing annual appraisals and development plans.
• Prepare and present business plan results to senior leadership, prepare various monthly status reports, and maintain a comprehensive understanding of the competitive market.
• Ensure the successful operation of all amenities, including F&B, conferencing, outdoor commons, and fitness center(s).

Additional Skills

• Knowledge of property management and terminology
• Adaptable/change agent

Preferred Education

• Bachelor’s Degree (or equivalent experience)

Preferred Years Of Relevant Work Experience

• 7+ years of experience in property/facilities management or 7+ years in related business management
• Prior supervisory experience

Additional Requirements

• Real Estate Salesperson’s License
• This position, depending on physical location, may require: Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)

Compensation

Base Pay Range: $117,000.00 - $165,100.00

Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

About Us

Irvine Company Office Properties (a division of Irvine Company) offers a portfolio that includes more than 550 office buildings in premier locations: Orange County, Los Angeles, San Diego, Silicon Valley, Chicago and New York.

We’ve evolved the traditional office to something much more: a modern working community. Featuring innovative workplace design, quality craftsmanship, dedicated management and a collection of memorable experiences that seamlessly combine to build a vibrant workplace community.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.