Senior Operations Enablement Manager - FinTech Scale

Affirm, Inc.; Miami (FL); Remote; USD 146,000 - 206,000; Full time

Benefits offered by this job

Health coverage

Tech stipends

Flexible time off

ESPP

Job summary

Affirm, Inc. is seeking an operations enablement leader to deliver scalable, compliant servicing experiences across our operations. You will define and execute strategies, roadmaps, and governance with cross-functional partners in product, engineering, and compliance, driving measurable outcomes.

The role emphasizes change management, knowledge management, and training, with a data-driven, hands-on leadership style in a regulated fintech environment.

Qualifications

• 7+ years in program management or product ops in large-scale environments.
• 3+ years in fintech or financial institutions with scaling ops.
• Six Sigma, Project Management or Design Thinking certification.

Responsibilities

• Lead complex cross-functional programs aligned to servicing strategy and OKRs.
• Develop program roadmaps, KPIs, budgets, dependencies, and risks.
• Collaborate with senior leaders across product, engineering, and operations to align priorities and deliver outcomes.
• Establish governance and deliver executive-ready updates on status, risks, and impact.
• Identify risks, issues, and dependencies; drive data-backed resolution with stakeholders.
• Apply Lean Six Sigma to improve quality, efficiency, and compliance.
• Oversee learning, training, and knowledge management initiatives.

Skills

Program management

Fintech

Regulatory know-how

Six Sigma

Stakeholder mgmt

Knowledge management

Tools

Salesforce

Confluence

LMS

Job description

Affirm, Inc. is seeking an operations enablement leader to deliver scalable, compliant servicing experiences across our operations. You will define and execute strategies, roadmaps, and governance with cross-functional partners in product, engineering, and compliance, driving measurable outcomes.

The role emphasizes change management, knowledge management, and training, with a data-driven, hands-on leadership style in a regulated fintech environment.