Operations Enablement Leader: Scale & Compliance

Affirm; Cleveland (OH); On-site; USD 115,000 - 180,000; Full time

Benefits offered by this job

Health care coverage

Flexible Spending Wallets

Time off

ESPP

Job summary

Affirm seeks an Operations Enablement leader to drive scalable, compliant servicing experiences across our Operations organization. You will define and execute strategies that enable servicing operations to scale efficiently while maintaining exceptional customer and merchant outcomes.

You will own cross‑functional initiatives, translating strategy into scalable capabilities, and leading change management in a highly regulated environment.

Qualifications

• 5+ years of program management or product operations in large global operations.
• Proven strategy development with measurable impact on efficiency, compliance and customer experience.
• Lean Six Sigma, project/program management and change management certifications preferred.

Responsibilities

• Lead cross‑functional programs aligned with servicing strategy and OKRs.
• Define program roadmaps, track KPIs, timelines and budgets.
• Drive enterprise‑wide improvements to unlock efficiency, compliance, and customer satisfaction.

Skills

Program management

Lean Six Sigma

Change management

Stakeholder management

Data-driven decisions

Education

Black Belt / PMP or Prosci preferred

Tools

Salesforce

Confluence

LMS platforms

AI‑driven knowledge tools

Job description

Affirm seeks an Operations Enablement leader to drive scalable, compliant servicing experiences across our Operations organization. You will define and execute strategies that enable servicing operations to scale efficiently while maintaining exceptional customer and merchant outcomes.

You will own cross‑functional initiatives, translating strategy into scalable capabilities, and leading change management in a highly regulated environment.