Senior Operations & Client Success Leader

NEC National Security Systems, Inc.; United States; Remote; USD 110.000 - 140.000; Vollzeit

Zusammenfassung

Prismhr Hire is seeking a strategic, results-driven leader to steer business operations and account management across key customer and internal workflows. You will oversee performance, strengthen client relationships, and partner cross-functionally to drive efficiency and revenue growth.

In this role you will monitor accounts, lead process improvements, and present insights through regular reviews. Collaboration with sales, finance, operations, and leadership will align account strategies with

Qualifikationen

• Bachelor's degree in Business, Finance, Operations, or a related field.
• Significant experience in business operations, account management, client services, or a related leadership role.
• Proven ability to manage complex accounts, multi-step workflows, and competing priorities in a fast-paced environment.
• Strong analytical skills with the ability to interpret data, identify trends, and recommend practical solutions.

Aufgaben

• Lead day-to-day business operations and account support functions with a focus on service quality, scalability, and operational excellence.
• Develop and maintain strong relationships with clients, stakeholders, and internal partners to support long-term account success.
• Monitor account health, performance metrics, and operational trends to identify risks, opportunities, and areas for improvement.
• Drive process improvements that increase efficiency, reduce friction, and enhance overall service delivery.
• Partner with sales, finance, operations, and leadership teams to align account strategies with business goals.
• Oversee issue resolution and escalations, ensuring timely communication and effective follow-through.
• Prepare and present regular business reviews, performance reports, and actionable insights to internal and external audiences.
• Support forecasting, budgeting, and planning activities as needed to help meet organizational objectives.
• Manage projects and cross-functional initiatives from planning through execution, ensuring deadlines and deliverables are met.
• Contribute to policy, procedure, and workflow development to support consistent operational standards.

Kenntnisse

Account management

Operations leadership

Analytical skills

Communication skills

Process improvement

CRM proficiency

Ausbildung

Bachelor's degree in Business, Finance, Operations, or related field

Jobbeschreibung

Prismhr Hire is seeking a strategic, results-driven leader to steer business operations and account management across key customer and internal workflows. You will oversee performance, strengthen client relationships, and partner cross-functionally to drive efficiency and revenue growth.

In this role you will monitor accounts, lead process improvements, and present insights through regular reviews. Collaboration with sales, finance, operations, and leadership will align account strategies with