Senior Enterprise Success Manager

PrismHR; Albany (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

PrismHR is seeking a Manager of Customer Success to build long-term relationships with enterprise clients and drive adoption of the PrismHR platform. You will manage the full lifecycle from implementation to renewals, coordinating across Sales, Support, Professional Services, and Product Delivery to deliver value and growth.

The role requires strong communication, strategic thinking, and a proactive, organized approach to guiding customers and achieving revenue retention for the PEO/ASO business.

Qualifications

• Bachelor's degree or equivalent required.
• 5–10 years in customer care/relationship management at senior level.
• Experience with enterprise software and HR platforms preferred (PrismHR or similar).

Responsibilities

• Act as primary contact for strategic engagement with enterprise customers.
• Advocate for customers with internal partners to drive customer-centric solutions.
• Coordinate with Sales, Support, Professional Services, and Product Delivery teams.
• Develop and maintain strong relationships to understand the customer’s goals and challenges.
• Define metrics and goals for success; monitor progress and adjust as needed.
• Proactively identify opportunities to help customers achieve goals.
• Lead regular customer meetings including business reviews.
• Provide guidance on outages and critical issues; ensure clear communication.
• Coordinate product demonstrations and tailored services for customers.
• Develop project/resource plans for each assigned customer.
• Identify opportunities for follow-on sales and training.
• Build expertise across PrismHR ecosystem to consult on solutions.
• Drive adoption of PrismHR products and establish trusted advisor status through training.
• Communicate renewal timelines to ensure revenue retention.
• Maintain and report customer health data and metrics to leadership.

Skills

Written & verbal communication

Business acumen

Problem solving

Sense of urgency

Executive-level facilitation

Professionalism

Education

Bachelor’s degree or equivalent

Tools

PrismHR

Job description

PrismHR is seeking a Manager of Customer Success to build long-term relationships with enterprise clients and drive adoption of the PrismHR platform. You will manage the full lifecycle from implementation to renewals, coordinating across Sales, Support, Professional Services, and Product Delivery to deliver value and growth.

The role requires strong communication, strategic thinking, and a proactive, organized approach to guiding customers and achieving revenue retention for the PEO/ASO business.