On-Site Enterprise Customer Success Manager

PrismHR; Johns Creek (GA); On-site; USD 110,000 - 150,000; Full time

Job summary

PrismHR is seeking a Manager of Customer Success to lead enterprise client relationships, drive product adoption, and expand revenue opportunities from the PrismHR platform. This role manages the full lifecycle from implementation through renewals, coordinating across Sales, Support, Professional Services, and Product Delivery.

The ideal candidate will be highly organized, results-driven, and capable of guiding executive-level discussions.

Qualifications

• 5–10 years customer care experience with a focus on relationship building at the senior executive level
• Bachelor’s degree or an equivalent combination of training and experience

Responsibilities

• Act as primary point of customer contact, driving strategic engagement, and fielding customer escalations as needed
• Advocate for customers with internal partners to drive customer centric solutions
• Coordinate customer-specific activities with PrismHR’s Sales, Support, Professional Services, and Product Delivery teams
• Develop and maintain strong relationships across the organization to understand the customer’s goals, strategy, and challenges
• Define key metrics and goals for success with customers; monitor and review progress or revise as needed
• Prepare and run regular customer meetings, including tactical routine success meetings and strategic business reviews
• Develop and implement a plan to provide proactive guidance/communication, e.g. outages or critical failures
• Coordinate demonstrations of products & services that fit customer needs
• Develop project/resource plans for each assigned customer
• Identify opportunities for follow-on sales and/or training
• Build knowledge of PrismHR ecosystem to consult with clients on solutions to business issues
• Drive customer adoption and establish yourself as a trusted advisor through training and best practices
• Communicate annual renewal with every assigned customer to ensure revenue retention
• Monitor and maintain accurate “customer health” data and metrics
• Provide timely documentation and reporting to senior management on assigned customer activity

Skills

Relationship building

Executive communication

Account management

Project coordination

Urgency & responsiveness

Strategic advisory

Education

Bachelor's degree

Tools

PrismHR

HRIS

Job description

PrismHR is seeking a Manager of Customer Success to lead enterprise client relationships, drive product adoption, and expand revenue opportunities from the PrismHR platform. This role manages the full lifecycle from implementation through renewals, coordinating across Sales, Support, Professional Services, and Product Delivery.

The ideal candidate will be highly organized, results-driven, and capable of guiding executive-level discussions.