Regional VP, HCM Services & Customer Experience

Prismhr-2; Duluth (GA); On-site; USD 150,000 - 225,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid time off

Job summary

PrismHR is seeking a Regional Vice President of HCM Services to lead strategy, performance, and customer experience for our HCM service provider segment. This executive will own post-sale service across implementation, support, training, and customer success, ensuring measurable value from our platform and services.

The role requires building scalable onshore/offshore support, establishing KPIs, and collaborating with Product, Sales, Marketplace, and Operations to drive retention, expansion, and

Qualifications

• Bachelor's degree or related experience preferred.
• Significant experience in service leadership roles within HR/HRIS or HR tech.
• Strong executive communication and stakeholder management skills.

Responsibilities

• Define and lead end-to-end customer experience for HCM service providers, from onboarding to ongoing success.
• Scale onshore/offshore support and optimize service delivery and cost efficiency.
• Oversee implementation, training, and professional services to accelerate value realization.
• Partner with Product, Sales, and Marketing to drive growth and customer outcomes.

Skills

Leadership

Customer success

Data analytics

Strategic planning

KPIs

Education

College degree

Tools

CRM

HRIS

Microsoft Office

Job description

PrismHR is seeking a Regional Vice President of HCM Services to lead strategy, performance, and customer experience for our HCM service provider segment. This executive will own post-sale service across implementation, support, training, and customer success, ensuring measurable value from our platform and services.

The role requires building scalable onshore/offshore support, establishing KPIs, and collaborating with Product, Sales, Marketplace, and Operations to drive retention, expansion, and